Adriana Feres

- Implementation and migration of myBuy system content in affiliates, aligned with the program timeline and execution playbook; - Coordination of buying channel enablement, including catalogs, forms, and preferred suppliers; - Execution of projects according to the deployment methodology, with focus on timeline, scope, governance, cost, and service level; - Verification and testing of the functionality of developed content items; - Acting as the main point of contact for clients, with focus on service and delivery alignment - Planning and facilitation of workshops and fit-gap sessions with affiliates and functional areas; - Securing approvals and transitioning deliverables to RSS operations or responsible areas; - Ongoing communication of status, progress, identified risks, and issues.

- Strategic category management, including internal process review, purchasing policy implementation, and user training delivery; - Participation in local and global projects (RAMP, MyBuy), engaging with affiliates and aligning procurement practices; - Procurement management across the areas of Marketing, Training, IT, Finance, Facilities, Events, and HR; - Execution of RFPs, supplier selection, and negotiation of commercial terms; - Key User in the SimpleBuy P2P project, leading the implementation of the DIA site and supporting three affiliates; - Support for the SimpleBuy system operations, integrated with SAP; - Category ownership for Marketing and G&A, with a focus on strategic sourcing; - Led the transition of P2P processes to the Costa Rica Hub under the RAMP project.

- Management of indirect purchasing in the areas of Logistics, Legal, Finance, Insurance, and Transportation; - Negotiation with foreign exchange brokers and insurance providers, focusing on service contracting and improved conditions; - Oversight of 63 national and international transportation databases, including contract negotiation and renewal; - Participation in procurement processes through SAP Ariba, in compliance with company policies; - Team leadership during the coordinator’s maternity leave, providing direct support for daily operations.

- Management of indirect purchasing for the Pharma unit in the areas of Event Management, Oncology and Hematology, Specialty Care, Patient Support Programs, Facilities, HR, Marketing, and Digital; - Management of indirect purchasing for the Dia unit in the areas of Events, Marketing, Medical, Diabetes, Presidency, and Facilities; - Negotiation with creative agencies, travel agencies, hotels, and international suppliers; - Supplier evaluation, selection, and contracting, defining commercial terms in accordance with internal company policies; - Management of purchase orders in Ariba SAP and SAP PAM systems.

- Management of subcontractors approved by HR, including request submissions, negotiation, contract approval, and auditing; - Financial control of projects, monitoring allocated budgets and contracted rates; - Organization and management of contract documentation, tax collection, salary allocation, and renewal history; - Management of documentation related to exceptional authorizations by specialization; - Acting as Key User for contracts, programs, and corporate certifications; - Management of institutional portals, awards, and recognitions, as well as relationship with partners.

- Responsible for categories in HR, General Administration, and Logistics; - Led a project with Officer for the supply of tablets to Pearson’s School Network; - Negotiation and monitoring of agreement execution with suppliers; - Interface between internal departments and suppliers to align requirements and agreed deliveries.

- Management of HR and Marketing areas, with a focus on internal trainings (SAP and Microsoft); - Upload and update of training-related content on the internal website; - Support in organizing and executing internal and external marketing events; - Update of supplier information and formatting of training materials.

- Management of the Marketing, Events, and Executive Support areas; - Coordination of internal training sessions for employees, focused on incentives for positioning in Google AdWords; - Execution of purchasing processes and office supply quotations with new suppliers; - Monitoring of product launches, analysis of commercial results, and short- and long-term demand planning; - Comparative analysis of market performance versus internal sales planning.

- Management of the Marketing and Sales areas, including relationship management and oversight of VARs (sales and licenses); - Coordination of Channel Programs and the training program for SME channels; - Organization and monitoring of communication with logistics partners; - Management of the department’s payment processes; - Update and maintenance of content on the partner-dedicated website; - Management of Market Development Funds (MDF) for demand generation initiatives; - Execution of satisfaction surveys with partners and indirect clients, including result analysis; - Formatting of training materials and updating of partner registration information.

- Development of sales incentive projects, focused on team goals and performance; - Preparation of reports for inventory control and monitoring; - Direct customer service, identifying needs and providing support for requests; - Handling of complaints, with internal follow-up for case resolution.