Adrian Vega-Laiz

Tecnico Comercial @ imaginArt

About

After 8 years of adventure in the UK, at October 2020 I came back to my country highly motivated to start a new job in my own country, Spain. Now, I was working at Glovo HQ in Barcelona as Account Manager in a new project "Retention/Regain" in which it apply in all the market's Glovo works (27 countries) based on retain the partners and customers exit. After 1 year and half we consolidate the project as a new department, "Retention and Grow", a mix between Customer Care and Monetization in other companies. I consider myself as positive and highly motivated sales agent with the ability to approach and establish long term relationships with potential new clients based on deep researching and tracking records. Building relations from weakness and strengths to satisfy the new clients needs. I have a warm professional approach to solve and improve sales performance based on educational experiences. During my previous journey in the wine sector, I have earned the access to private cellars and top wineries giving me faculty to taste and identify fine wines. I focused on Spanish wines from different regions/wine areas finding, traveling and establishing contact with wine-makers, export managers and expertise professionals. Contact Details: Email: adrianvegalaiz33@gmail.com Telephone: (+34) 653762361 #FoodTech

Country

City

Spain

Industry

Accounting

Skill

Attention to Detail, CRM Software, Sales Processes, Cold Calling, Lead Generation, Sales and Marketing, Software as a Service (SaaS), Sales Prospecting, Sales Development, Travelling, Business-to-Business (B2B), Key Accounts, On site Visits, Technical Support, Onboardings, Customer Engagement, Problem Solving, Customer Service, Looker (Software), Sales Force (Software)

Experience

Tecnico Comercial

imaginArt

2023-10 - Present · 3 yrs

Barcelona, Catalonia, Spain

Expansion Acccount Manager

Maybein

2023-5 - 2023-10 · 6 mos

Barcelona, Catalonia, Spain

• Lead generation scrapping of Key Accounts (Gastronomic Restaurants) in Catalonia. • Cold calls, cold visits and in situ presentations. • Acquisitions and contract closures. • Inductions for new clients and main contact between customers and the company.

Customer Care & Retention Manager - Retention & Grow Department

Glovo

2021-4 - 2023-5 · 2 yrs 2 mos

Barcelona, Catalonia, Spain

Customer Care and Sales Operations - Retention & Grow Department (2021 - May 2023): • Identify potential customer departures (Churns) and renegotiate new agreements/terms and conditions.Execute "Regain Project"; based on real cases/scenarios apply recovery strategies, monitoring, evaluating and seeking feedback. Successful project became a new department with a better conversion rate than Inbound Sales. • Achieving successful reactivation of more than 450 accounts in Q1 , 2022. • Execute to Longtail accounts monthly set marketing plans (including app positioning, bubbles, key words, cross selling, upselling and menu changes) that resulted in increased growth of GMV by 60% - 80%. • Training newly on-boarded account managers on Retention, account management and strategies on reaching roles’ KPIs and support in the creation of the new department at global level (27 countries) • Goals: Active Rate(+85%), Healthy Rate(+80%), Conversion Rate and number of regains (+100 monthly). • Support Customer Service, Operations Depart. and Sales Depart. at peak situations. • Customer Debt Recovery Project (Jan 2022 - June 2022): Identify client’s problems and resolve them. Working hand by hand with Debt Recovery Agency (Intrum). Recovered more than 45% of debt.

Telephone Sales Representative

MADISON MK

2020-11 - 2021-4 · 6 mos

Valladolid, Castilla and Leon, Spain

I lost my job due to the COVID19 and during my job search period I took a temporal job as Sales Representative at Orange (via Madison MK) for two main reasons: 1 - To keep my selling skills sharp 2 - To keep momentum Main tasks at this role: • Cold calling for Orange campaign • Product presentation, managing and closing contracts • Daily and monthly targets

Account Manager

Viñedos Real Rubio

2017-8 - 2020-10 · 3 yrs 3 mos

London, United Kingdom

• Developing new businesses • Managing business information • Managing and extending relationships with major accounts • Analyzing the market situation and boost the brand • Development of new National and International business lines (UK, Europe & Asia) • Negotiation with new customers • Control of import and export orders National (UK) and International • Representation at events and fairs in the UK, Germany and Hong Kong • Storage control