Adrian Pacheco

-Creating part numbers, descriptions, spec information and content for the website. -Manage the parts list file and UPC numbers. -Attend shows and events to ensure the right parts are being displayed and the correct information is being released to the public. -Manage all new product release information that goes internally, public, website, B2B site, wholesale accounts, venders, SEMA data, partnerships, and sponsors. -Curate product information for magazine features for example, Classic Truck Performance, and Modern Rodding Magazine. -Planning & developing new social media campaigns with our marketing team. -Posting content & engaging with customers and sponsorships across all social media platforms. -Communicates with all departments to discuss goals, timelines, deliverables, obstacles, and dependencies to properly launch new products. -Monitoring all marketing and advertisement campaigns to ensure that they are on track to be released on time.

-The lead point of contact for all brands and wholesale accounts. -Building and maintaining strong, long-lasting relationships with our clients. -Managing online portals for Summit Racing, Turn 14 Distribution, and Amazon. -Identify new business opportunities amongst potential clients. -Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts). -Assist with challenging client requests or deescalating conflicts as needed.

-Responsible for providing technical support in a call center environment. -Providing customer service on social media platforms like Facebook, and Instagram. -Working side by side with the marketing department on consumer feedback. -Order entry, dealer sales calls, retail, sponsorships, and wholesale. -Representing the company in a professional manner at shows and events all over the U.S, -Mexico, and Canada.

-Responsible for providing technical support in a call center environment. -Providing customer service on social media platforms like Facebook, and Instagram. -Working side by side with the marketing department on consumer feedback. -Order entry, dealer sales calls, retail, sponsorships, and wholesale. -Representing the company in a professional manner at shows and events all over the U.S, -Mexico, and Canada.

-Responsible for providing technical support in a call center environment. -Providing customer service on social media platforms like Facebook, and Instagram. -Working side by side with the marketing department on consumer feedback. -Order entry, dealer sales calls, retail, sponsorships, and wholesale. -Representing the company in a professional manner at shows and events all over the U.S, -Mexico, and Canada.

-Responsible for providing technical support in a call center environment. -Providing customer service on social media platforms like Facebook, and Instagram. -Working side by side with the marketing department on consumer feedback. -Order entry, dealer sales calls, retail, sponsorships, and wholesale. -Representing the company in a professional manner at shows and events all over the U.S, -Mexico, and Canada.

-Responsible for training and managing a group of call center representatives to enforce policies and maintain structure. -Answering a high volume of calls while entering data through operational systems. -Creating shipping documents; B.O.L, shipping labels, and international commercial invoices. -Building relationships with dealer accounts for warranty purposes.

-Maximizing sales by providing walk-in and wholesale accounts with prompt, courteous, and professional service. -Working with the Sales and Pricing Departments (with the assistance of the district manager) in establishing pricing levels. -Completed team member performance evaluations. -Meeting sales quotas by established deadlines.