adrian heidhausen

adrian heidhausen

specialist customer service systems

About

Referent Customer Innovation / Projektmanager ITK bei E-Plus Customer Support GmbH

Country

germany

City

cologne

Industry

outsourcing/offshoring

Skill

call centers, outsourcing, telecommunications, team management, contact centers, avaya technologien, projektmanagement, projektplanung, mobilfunkkommunikation, netzwerktechnik, bpo, dienstleistungserbringung, kundenerfahrung, crm, lieferantenverwaltung, produktionsmanagement, voip, call center, telekommunikation, teamleitung

Experience

specialist customer service systems

sitel

telecommmunication engineer emea

sitel

2008-11 - 2014-9 · 5 yrs 11 mos
hrs hotel reservation service robert ragge

administrator telekommunikation and call center

hrs hotel reservation service robert ragge

2008-5 - 2008-10 · 6 mos
tectum group

systemadministrator cc voip tk-system

tectum group

2007-7 - 2008-4 · 10 mos
sitel

senior telco specialist

sitel

1997-9 - 2007-6 · 9 yrs 10 mos
e-plus customer support

referent customer innovation and projektmanager itk

e-plus customer support

2014-10 - Present · 12 yrs

Education

fachhochschule aachen

fachhochschule aachen

1996-1 - 2003-1 · 7 yrs 1 mo
hochschule niederrhein

hochschule niederrhein

adrian heidhausen's Contact Information

Email

******@***.com

Phone

(**) *** ****

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