Adrian Fung

- Optimised BigQuery SQL to perform raw data clean-up and extraction from Google Cloud for operational performance analysis and dashboards creation - Involved in Vendor Performance Project on tracking 30+ Vendors’ Fail Delivery Attempts and Outlet Offline Rates - Identified complaint patterns in Quality Management Project and filed 25+ Suspicious Transaction Records, thus reported findings and recommendations to team lead - Utilised Geographical Heat Map and Polygonal Coordinates to evaluate Vendors’ Store Opening Strategies

- Assisted a prominent Taiwanese Bank in a Liquidity Risk Project - Contributed to an Operational Risk Project for another Taiwanese Bank, consolidating documents and providing recommendations - Played a key role in a project for a Japanese Trust Bank, handling document requests and facilitating client communications - Supported an Operational Risk project for a local bank, assisting with interconnection mapping and testing reports - Participated in a roundtable session on the competitive advantage of operational resilience

Responsible for 2 projects: System Management and Corporate Project 1. System Management Project (Create a data management platform in ERP and promote knowledge sharing culture with related learning materials) 2. Corporate Project ( Research market best practices and Establish corporate style guide and branding assets)

- Greet customers and provide free-parking services - Resolve customers’ questions in the mall - Assist customers to record spending in their membership accounts, teach them to use our mobile apps and help reform rewards - Complete the assigned management tasks

- Greet customer and maintain normal cashier service - Resolve Customers’ bookstore-related problems sincerely - Ability to switch positions within different departments to smooth operations