Adrian Cirlig

Developed detailed reports to present findings to Security and Management teams, supporting data-driven strategic decision-making. Authored 5 comprehensive reports that validated strategic decisions for implementing new security policies. Proposed data-backed solutions for optimizing security policies, firewall configurations, and the implementation of new protection technologies or internal procedures. Developed 3 new monitoring scenarios for national and international call traffic, aimed at preventing fraud within the Moldtelecom telephony network.

Performed comprehensive competitive analysis to identify strengths and opportunities, enhancing the IT product's market positioning. Analyzed 8 competitors (3 local, 5 international), identifying over 9 key opportunities to increase the market share of the MyMoldtelecom application. Facilitated collaboration between Marketing, Support, Technical, Sales, and Development teams, optimizing workflows and ensuring prompt resolution of user issues. Designed and implemented workflows for new MyMoldtelecom features, ensuring seamless integration of business requirements and an optimal user experience (UX). Established the requirements for 6 new functionalities designed to automate core Moldtelecom service sales processes. Contributed to the mobile app architecture during the re-engineering phase, including the integration of a CMS (Admin Panel) to improve scalability and content/user management. Developed the Technical Specifications (Caiet de Sarcini) for an open tender regarding the app's redesign and redevelopment, transitioning to a new tech stack to support future scalability and integrations. Developed and managed the product backlog, defining and prioritizing development tasks in alignment with strategic product goals.

Defined and presented the strategic vision of the IT product, aligning it with business objectives and requirements. Conducted competitor analysis to identify competitors' strengths and weaknesses, developing improved market positioning strategies for the IT product. Performed Jobs to Be Done analysis to deeply understand the real needs of StarNet customers, identifying opportunities for innovation or improvement of the IT product. Managed the product backlog, prioritizing requirements based on business impact and technical feasibility, using prioritization methods such as RICE or MoSCoW. Implemented Agile methodologies in the IT product development process. Facilitated cross-departmental collaboration between marketing, support, technical, sales, and development teams, optimizing workflows and resolving user issues promptly.

Developing new retail payment products or improving existing ones in collaboration with other divisions of the bank. Developing the bank's existing business products for delivery to clients. Developing strategies for innovative payment product development. Collaborating with internal and external developers to create payment products. Continuously monitoring the market to identify opportunities in the field of innovative banking services and preparing development and implementation proposals. Ensuring the delivery of the best customer experience (CX) in retail payment channels, measuring CX indicators for individuals, and reporting them to stakeholders. Identifying new technologies that can be integrated into various payment products.

As the Head of Section at I.P. „Centrul de Tehnologii Informaționale în Finanțe”, I lead a dynamic team, ensuring the seamless execution of our department’s daily activities and strategic goals. My key responsibilities include: - Overseeing and managing the team's daily activities in the department to ensure goal achievement - Developing and implementing strategies to improve performance and quality within the department - Providing technical support to the team, organizing meetings, and promptly managing arising issues - Regular reporting of progress and results to senior management and coordination of interactions with other departments - Updating methodological and technical instructions regarding various aspects of implementation and usage of specific software for the Serviciul Fiscal de Stat - Centralizing, analyzing, and drafting responses to requests and letters addressed to the Institution, concerning Information Systems in the field of the Serviciul Fiscal de Stat

- Continuous maintenance and updating of the product based on user feedback and beneficiary requirements (products maintained and updated: e-Factura, Declarația electronică, e-Cererea, Cadastru Fiscal, and others). - Constant communication of product progress and changes to the beneficiary. - Identification and documentation of bugs reported by users or the testing team. - Collaborating with technical teams to prioritize and swiftly resolve identified bugs. - Providing support for integrating economic agents' accounting systems with the e-Factura system through the API.

Developing and implementing the code for the functions, queries, and triggers required to ensure the functionality of the UNA.MD application.

Managing the websites of the Centrul Formare Continuă și Leadership and overseeing the technical equipment to ensure proper functioning.