Adolfo Manzutti

Diretor de engenharia de produtos @ Martech Metamark

About

30+ years of unique experience bridging the gap between C-Level Executive Strategy and Hands-on Software Architecture. Unlike traditional executives who step away from technology, I have intensified my technical engagement. I combine the P&L vision of a Director with the coding capability of a Solutions Architect, delivering high-complexity projects in Cloud, AI, and Automation. RECENT HANDS-ON ACHIEVEMENTS: Most recently, as Founder & Principal Architect at Manzutti & Saldanha, I architected and developed from scratch (using Java Spring Boot, Python, Selenium, and JS) the MWS (Metamark Webservices Suite). This multi-tenant SaaS platform for Contact Center Quality Assurance integrates Generative AI (IBM Watson, Google, Azure) for Sentiment Analysis, ASR, and Neural TTS. It is currently in production, successfully serving critical operations for major clients like Assaí Atacarejo. CORE EXPERTISE & TECHNICAL DOMAINS: 🤖 RPA & Process Automation Strategy: Lead architect for Digital Transformation initiatives, integrating RPA bots with Omnichannel platforms (Voice, Chat, WhatsApp) to automate complex workflows. Proven success in reducing operational friction and costs by replacing legacy manual processes with intelligent automation. 📊 Observability & AIOps: Deep expertise in Observability strategies (APM, DEM, BAM), moving beyond simple monitoring to proactive "Self-Healing" systems. Developed consultative offerings that link technical metrics (latency, error rates) directly to business KPIs, using tools like Instana and AppDynamics. 🚀 Strategic Leadership & Complex Sales: Proven track record in IT Services Outsourcing and Business Development (NAVA, Tectus, CPM). Expert in Complex Bids and Pre-Sales, designing technical solutions that are financially viable. Deep experience managing P&L for large business units (managed teams of 650+ professionals). 🏛️ Legacy & Infrastructure: Managed the conception and deployment of Banco Bradesco’s Contact Centers (Latin America's largest private bank at the time). ITIL Master certified, with extensive background in Service Desk, NOC, and Mission Critical Operations. Global Mobility: Dual Citizenship (Brazilian / Italian) - Available for international projects (EU/Global). CURRENT FOCUS: I am seeking challenges in Solutions Architecture, Technical Pre-Sales, or Engineering Leadership, where I can leverage my ability to code, architect, and sell complex integrated solutions.

Country

Brazil

City

São Paulo

Industry

Information Technology & Services

Skill

Gestão de produtos, Implementação de processo ITIL, Observability, ARM(Application Resource Management), ARM, FinOps, Omnichannel, Marketing digital, APM, BAM, DEM, IBM® Turbonomic®, Observabilidade, Automação, Cloud, Solution Architecture, Arquitetura de soluções, Planejamento estratégico, Unified Communications, Comunicações unificadas

Experience

Diretor de engenharia de produtos

Martech Metamark

2020-7 - Present · 6 yrs 3 mos

São Paulo

Architecture and implementation of Digital Transformation Projects and Process Automation

Cloud Solutions Director

Nava | Tech for Business

2025-4 - 2025-10 · 7 mos

São Paulo, São Paulo, Brasil

Cloud solutions business development.

Director of Business Development

Nava | Tech for Business

2022-3 - 2025-7 · 3 yrs 5 mos

São Paulo, Brasil

Head de AIOps & Observability Strategy

Nava | Tech for Business

2021-10 - 2023-5 · 1 yr 8 mos

São Paulo, Brasil

Apoio ao time de Produtos da NAVA no desenvolvimento de ofertas de alto valor agregado e elevar o patamar do conceito de Observability no mercado brasileiro.

CDO(Chief Digital Officer) & CTO (Chief Technology Officer)

Tectus Incorporações

2020-7 - 2021-10 · 1 yr 4 mos

São Paulo, Brasil

Project Development, Implementation and Support to the Business Processes Digitization. Sales Process Outbound and Inbound implementation and instrumentalization.

PO (Product Owner) Digital Workplace - Customer Success

Qintess

2020-1 - 2020-5 · 5 mos

São Paulo, Brasil

Development of self-service solutions together with customers focused on user experience and that add value to the business.

BDM - Business Develoment Manager - Managed Services

Qintess

2017-11 - 2020-5 · 2 yrs 7 mos

Brazil

Business solutions development and product improvement: * Business Process Automation Solutions using AI, Machine Learning, RPA, ECM and Omnichannel Platform (ChatBot, VoiceBot, Chat, Humanized IVR. Dialer, etc.). * Digital BPO Solution with RPA + AI, ECM / OCR and OmniChannel Platforms * IT Managed Services (MS) using ITIL and Process Automation - GOC, Service Desk, Field Services and Operational Intelligence (Process Management) * Infrastructure and Application Monitoring Services with proactive problem detection and root cause elimination, using APM (Application Performance Monitoring) tool - AppDynamics.

Solutions Architecture Director

COMM

2009-12 - 2017-10 · 7 yrs 11 mos

Brazil

Responsible for the development and implementation of Comm Solutions' strategic service plan including: - Solutions and Services Architecture using the Archpelago Platform (Voice Portal, DAC, Dialers (Blended), recorders and recording centralizer) - Development and implementation of the Service Desk Automation Solution - Professional Systems and Application Integration Services with the Archpelago Platform - Outsourcing of Predictive Dialer Operation Services - Consultancy on operational performance of dialers. - Monitoring Services - Support and Maintenance Services

IT Services Consultant

COMM

2009-11 - 2010-3 · 5 mos

Brasil

Assessment and process implementation to improve IT Services based on the best Service Management practices and quality models.

Senior Executive

Capgemini

2008-12 - 2009-11 · 1 yr

Brasil

Account Manager for new accounts.

Business Line Manager

Capgemini

2007-9 - 2009-11 · 2 yrs 3 mos

Brazil, USA

Offering Development of IT Managed Services Solutions based on the best IT service practices recommended by ITIL / ISO 2000 : - NOC (Networking Operating Center) - Service Desk (Infra / Applications) - Field Services - Operations Management of Data Centers and Contact Centers' IT infrastruture - Specialized support for networks, servers, databases, DAC, IVR, others.

IT Governance Advisor

Eraneos

2006-9 - 2007-9 · 1 yr 1 mo

Brasil

Channel Manager - Responsible for the Quint's partnership program in Brazil. Consultant - IT Governance and Service Management assessment and processes implementation.

Executivo Gestão TI

Tecban

2005-7 - 2005-12 · 6 mos

São Paulo

CIO

Capgemini

2004-7 - 2005-6 · 1 yr

Main projects: - Implementation project of BI (Business Intelligence) Solutions with data integration of different company systems. - ERS IFP implementation project - Implementation of ITIL processes in the company's internal IT

BLM(Business Line Manager) Managed Services

Capgemini

2000 - 2004 · 4 yrs

Brasil

Development of Outsourcing solutions for infrastructure support and operating in Data Center and Contact Centers environments. Responsible for the sale and execution (Sell And Do) of Business Line. Management of almost 700 professionals in IT operations spread throughout Brazil.