
adnane metouilli
manager reporting and analytics
About
A versatile and meticulous Manager with a solid background in Financial services, Vender Management, Merchant Services, Customer Services and Hospitality Industry. Strong business acumen, strategic and analytical skills; recognized for increasing organizational effectiveness, taking initiative, generate profitability and provide a legendary customer experience. Educated in Business Administration and Economics, currently I am employed as a Manager Reporting & Analytic at Scotia-bank, supporting the workflow management of day-to-day operations for the various units within CSSC- Customer Service Support Center and provide research, analysis and recommendations for business, operational and project requirements. Also responsible for ensuring that all Office of the President escalations/Team Voices are investigated and addressed in a timely manner.
canada
toronto
banking
4 years of experience working in the customer service industry, 5 years of experience working in the customer service industry, strong communication and interpersonal skills
Experience

manager business analysis
td
* Review of Invoices/Reconciling with key business drivers to ensure accuracy. * Creation of operational cost Annual Plan and Forecasting for multiple lines of business using TSYS. * Creation of monthly Expense Review presentations for Executives, including trending analysis and Continuity impact. * Service Level Management support for production, ensuring drivers including management reporting are delivered with accuracy and in a timely manner. * Assisting the Vendor Relationship Manager in completing and timely reporting of the monthly Service Level Dashboard. * Manage day-to-day inquiries from TDCT and TD Bank project teams related to the TSYS relationship, billing, financial analysis and project methodology. * Promote and support an environment that encourages productivity, innovation, teamwork, and a high level of professionalism. * Act with integrity and professionalism as a representative of TDCT. * Should be comfortable participating in discussions with Executives and internal and external teams

senior merchant services specialist
td
* Providing direction and leadership with Business units such as Resource Group, Sales Team, and other departments for various activities associated. * Demonstrating leadership within the team by energetically taking charge, making recommendations, and implementing action steps. * Maintaining constant communication with managed accounts to guarantee account issues are addressed, reconciled, and resolved. * Displaying excellent analytical and presentation skills by communicating coaching opportunities to management team.

market analyst
sheraton centre toronto hotel
* Prepared routinely monthly financial reports for Senior Management Team. * Performed monthly and quarterly analysis trends on the business needed for strategic decision making and financial reporting. * Contributed to the success of the business through personal efforts to enhance own knowledge and skills. * Displayed ‘out of the box’ thinking with ability to solve the problem influence and negotiate to deliver result.

sales representatives
summit energy services
* Identified and solicited potential clients. * Building and sustaining a relationship with customers. * Provide customers with energy price protection programs that are fairly and professionally managed. * Providing leadership team in the resolution of customer inquiries.

manager reporting and analytics
scotiabank
Education
university of toronto
economics
glendon campus of york university | campus glendon de l’université york
business
adnane metouilli's Contact Information
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