Adnan Balhawan

* Own and maintain critical production systems that handle incoming queries from access channels, ensuring high availability and performance. * Implemented rigid security protocols to safeguard internal resources from unauthorized access, significantly enhancing system security. * Optimized scraping pipelines for client data, reducing the processing time from 2 weeks to less than 24 hours, leveraging cloud resources. * Owned and managed the orchestration process for weekly data scraping, continuously optimizing for improved efficiency and performance. * Piloted an internal web application to streamline configuration management, improving overall efficiency. * Worked on various integration projects to extract and process data from client data sources and APIs, ensuring reliability and accuracy. * Mentored and managed multiple interns during their Co-op terms, providing technical guidance and fostering growth into effective contributors.

• Designed & developed an internal web app providing stakeholders with access to internal systems, using React, Python. • Upgraded & maintained a web portal that provides access to legacy systems functionality and logs, using Angular, Python. • Created an automated reconciliation service between distributed sites, reducing processing time by 800%, using Java SpringBoot. • Worked on numerous project sprints following agile methodologies to design, document, develop and deploy slices of work. • Developed services to address outages, in addition to creating key performance indicators (KPIs), and introduce early detection. • Experimented with DevOps tools to increase operational efficiency and developer productivity across the team. • Piloted automation scripting and microservices to reduce manual work by over 85%. • Supported in reducing problem detection and resolution time by over 55%. • Used data analytics to lead constant evolution of key performance indicators (KPIs), alarming, and early detection, reducing outages. • Improved ticket investigation and resolution across multiple systems by 200%.

• Led digital transformation projects including multiple Point of Sale systems and Content Management Systems, Store Comment Card • Implemented company-wide inventory and waste management tracking systems and policies • Developed a menu costing and engineering framework that streamlined onboarding new franchisees • Managed and maintained digital assets and IT infrastructures

SE Factory is a full-stack web development boot camp