Adnan Hardjo S Sipayung

Responsible for managing and expanding a portfolio of over 140 B2B accounts within the business services sector, including consulting firms, security service providers, system integrators/aggregators, FMCG distributors, and other service-based enterprises. Led strategic initiatives to deliver tailored ICT and digital transformation solutions, driving sustainable revenue growth and strengthening long-term client partnerships. Acted as the primary point of contact for high-value clients, orchestrating cross-functional collaboration to ensure service excellence, solution delivery, and commercial success. Managed key accounts with an annual value of approximately IDR 250 billion, ensuring consistent performance, client satisfaction, business expansion and growth revenue for PT Telekomunikasi Seluler.

Responsible for managing and expanding a portfolio of over 20 key B2B and Led strategic revenue growth programs for leading Indonesian FMCG manufacturers by integrating digital supply chain solutions. Designed and proposed customized solutions during RFQ stages with architect solutions, collaborating with technical teams for execution. Achieved YoY growth of 10% across 5 strategic accounts such as Unilever Indonesia, Bayer Indonsia, Kino Indonesia, Samsung Electronic Indonesia, Godrej Indonesia, Kimia Farma worth IDR 100 billion per year and achieve the target 109%

- Client Relationship Management Build and manage trusted relationships with C-Level and Senior Executives, developing a thorough understanding of their business, products, marketing strategies, and business objectives. - Strategic Account Management for Corporate B2B Clients - Digital Transformation Solutions Supported B2B clients in identifying optimal corporate solutions to enhance digitalization efforts, tackling corporate challenges with tailored, results-driven approaches. - Maintaining BAU Revenue - Project Development for New Revenue Stream (Uplift Revenue) Initiated and launched new projects for each client to unlock additional revenue streams and strengthen Telkomsel’s service offering to achive the target - Post-Sales Support and Complaint Handling Address post-sales complaints and serve as the primary point of contact for all requests from corporate client representatives - Cross-Functional Collaboration Coordinated with various internal teams and directorates to develop management strategies and provide optimal solutions for client success - Collaborative Growth Programs Designed and implemented joint campaigns and programs with B2B clients, fostering a synergistic growth environment for both Telkomsel and client businesses. - Product Introduction and Socialization Introduced and promoted new products and technologies to enhance the business processes of B2B clients, supporting B2B Clients operational growth. - Revenue and Performance Management: Maintained monthly revenue and performance tracking for both individual and team achievements, ensuring alignment with overall business objectives. - Billing and Revenue Growth Management Ensured timely monthly payments from corporate clients and consistently achieved positive Year-on-Year (YoY) revenue growth for each account - Team Management and Revenue Targets Manage the team to achieve Month-on-Month (MoM) and Year-on-Year (YoY) revenue targets. - Responsible Customer Satisfaction

- Client Relationship Management Build and manage trusted relationships with C-Level and Senior Executives, developing a thorough understanding of their business, products, marketing strategies, and business objectives. - Strategic Account Management for Corporate B2B Clients - Digital Transformation Solutions Supported B2B clients in identifying optimal corporate solutions to enhance digitalization efforts, tackling corporate challenges with tailored, results-driven approaches. - Maintaining BAU Revenue - Project Development for New Revenue Stream (Uplift Revenue) Initiated and launched new projects for each client to unlock additional revenue streams and strengthen Telkomsel’s service offering to achive the target - Post-Sales Support and Complaint Handling Address post-sales complaints and serve as the primary point of contact for all requests from corporate client representatives - Cross-Functional Collaboration Coordinated with various internal teams and directorates to develop management strategies and provide optimal solutions for client success - Collaborative Growth Programs Designed and implemented joint campaigns and programs with B2B clients, fostering a synergistic growth environment for both Telkomsel and client businesses. - Product Introduction and Socialization Introduced and promoted new products and technologies to enhance the business processes of B2B clients, supporting B2B Clients operational growth. - Revenue and Performance Management: Maintained monthly revenue and performance tracking for both individual and team achievements, ensuring alignment with overall business objectives. - Billing and Revenue Growth Management Ensured timely monthly payments from corporate clients and consistently achieved positive Year-on-Year (YoY) revenue growth for each account - Responsible Customer Satisfaction

I am handling HCPT Project region Jabodetabek with responsibilities as follow: - Checking and monitoring if there is any misplaced antenna in existing antenna and analyzing the gap between actual condition and proposed condition. - Give recommendation and decision if there is any misplaced antenna found, in order to achieve as targeted or planned. - Negotiating to subcontractor to have rectification on this misplaced antenna. - Make Report towards the progress to both parties (Huawei and Customer) and analyze if there is any issues related to the project (Community issue, Landlord issue, Government Issue, etc). - Proposed and working on issuance of working permit for subcontractor and generate the progress report to be circulated to team members. - Ensure all subcontractor can access to site. - Doing site visit and direct negotiation for compensation to local community, Landlord, Sitekeeper, Building Management etc in order to make sure the project going smoothly. - Monitoring and reporting about site that RFC problematic to project team. - Collect receipt and review form for community issue in delivery project from all subcontractor and make database for all the document. - Ensure payment issue (compensation for community issue, security money, Landlord issue etc)can be paid with timely to all subcontractor. - propose and submit collocation document microwave upgrade to related tower company and operator company. - Monitoring and reporting about progress collocation microwave upgrade - Monitoring and reporting about progress los survey to related team - PIC Access and community issue HCPT Project region Jabodetabek

- Analyze and make sure that SAP and firewall documentations are proper and match towards system requirement. - Giving inputs and recomendation to maintenance team if there is any improper documentation and unmatch between document and requirement. - coordination with related maintenance team to gather any requirement document and arrange routine meeting to discuss the project progress. - give decision whether the project could be implemented or not yet. - Closing and post analyzing towards document complation after the project is implemented.