Adithya Manivannan
Senior Technical Program Manager, Energy - Service Engineering @ Tesla
About
A confident and empathetic individual with good communication skills, prior leadership endeavors, and a thirst to build products that are customer-centric and hold the potential to impact society positively. I have prior experience in the Product and customer facing domain as a Product Specialist at Freshworks. In this role, I handled customer's technical queries, troubleshot and implemented solutions to tech issues and provided product demos. I also served as a POC for major accounts and helped customers evaluate the product based on their business requirements. This experience helped me gain insights into consumer behavior, product development, and market analysis. Working closely with stakeholders of several businesses across the globe during this two-year stint helped me see the importance of making data driven decisions to build impactful products. I would like to integrate the knowledge acquired from my education and employ my analytical and business acumen to build products that better the lives of those around me. Fun Fact: I thoroughly enjoy working with people and have led teams in various occasions right from high school to my volunteering experience with the NGO, U&I. I enjoy speaking in front of a crowd and have hosted multiple events as the emcee. Skills : Programming Languages: Python, R, C/C++ Data & Business Analytics --> Advanced Excel, Python, SQL, Data Mining, Clustering --> Supervised Learning: Linear Regression, Logistic Regression, Random Forest, Decision Trees --> Unsupervised Learning: K-means, KNN, Hierarchal clustering, Neural Networks, Principle Component Analysis Product Management: --> PDLC, Product Roadmap, User Personas and User Stories, Product Analytics, Google Analytics --> Understanding of Agile, Waterfall Methodologies https://eportfolio.mygreatlearning.com/adithya-manivannan I would love to connect with you further! Please feel free to send a message or an email to adithyamanivannan97@gmail.com.
United States
Austin
Automotive
Problem Solving, Documentation, Requirements Gathering, Microsoft Power Platform, Key Performance Indicators, Strategy, Jira, Analytical Solutions, Optimization Models, Forecasting, Teamwork, Program Management, Cross-functional Team Leadership, Analytical Skills, Business Process Improvement, Canva, Figma (Software), Business Analytics, Artificial Intelligence (AI), Customer Experience
Experience

Product Specialist
Chennai Area, India
• Impacted over 500 customers each month by resolving technical issues raised through mails, calls and chats and providing technical support. • Diagnosed and troubleshot the root cause behind technical issues and resolved the same with an average response time of less than 4 hours. • Analyzed business requirements and implemented a set-up for customers with over 90% customer satisfaction.

Technical Support Intern
Chennai, Tamil Nadu, India
• Learned the technical aspects of the product, Freshcaller and supported customer’s technical queries and problems via tickets, calls and chats. • Analyzed the previous tickets and chats to understand the product and customer’s major pain points. • Collaborated with the automation team to improve the routing of tickets and chats based on ticket category. • Improved issues categorization leading to better assignment of tickets to concerned team resulting in 20% faster response times.

Mechanical Engineering Intern
Bahrain
• Worked with the firm's General Manager and Production Manager to measure and improve the efficiency of furnaces used to make aluminum alloys. By the end of the project, we improved the efficiency by 8%, resulting in reduced fuel costs.
Education
Adithya Manivannan's Contact Information
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