Adesuwa Amahian

-Collaborated with cross-functional teams to identify and implement key improvements and enhancing user experience. - Analysed user behaviour and feedback to refine the app’s purchasing flow, resulting in a 250% increase in completed transactions and a 70% reduction in cart abandonment. - Worked closely with engineering and design teams to define product requirements, prioritize features, and ensure timely release of TD Super App 2.0. - Provided insights that influenced product positioning and feature development, improving the app’s competitiveness in the tech distribution market. - Assisted in the successful launch of TD Super App 2.0 by coordinating product training, internal stakeholder alignment, and marketing initiatives. - Introduced new in-app features and push notifications that boosted customer engagement, leading to an 85% increase in repeat purchases.

• Consistently maintained high customer satisfaction ratings, ensuring an average satisfaction score of 90% on resolved inquiries. • Achieved a high first-contact resolution rate, resolving at least 85% of customer queries during the first interaction. • Efficiently identified and escalated unresolved issues to the appropriate team, reducing the time to resolve complex problems by 20%. • Contributed to customer retention efforts by providing exceptional service, leading to increased loyalty and repeat usage of PalmPay’s platform