Adeline Chan

• Analyze to identify current training gaps and partner with HR to prepare for projected needs in building talent pipelines • Formulate people and team development strategies and design GC or market-specific programs to support business growth and retail team development • Deploy global retail training initiatives and content in market-specific approach for Greater China region, e.g. Annual Store Managers Conference & Retail Roadshow • Plan and organize teambuilding activity based on team dynamics for Retail Management team and new store teams • Manage Retail Management Trainee Program in partnership with Retail Management and Human Resources team to groom future leaders with Coach DNA • Conduct leadership trainings for store In-charges, e.g. Essentials of Leadership & Coaching for Success • Create synergy and promote exchange of best practices across GC markets to maximize training investment and use of resources • Review, prepare, monitor and control the annual training budget

• Identified needs and formulated people and team development strategies to support Company’s brand transformation and business growth, e.g. Change of service mindset & expectations • Ensured consistent deployment of Company’s initiatives from headquarter in market specific approach for Hong Kong and Macau to enhance program effectiveness, e.g. Annual Store Managers Conference & Hong Kong & Macau Retail Roadshow • Planned and organized teambuilding activity based on team dynamics for Retail Management team and new store teams, e.g. Sand castle building & Outdoor Adventure • Managed Retail Management Trainee Program in partnership with Retail Management and Human Resources team to groom future leaders with Coach DNA • Conducted leadership trainings for store In-charges, e.g. Essentials of Leadership & Coaching for Success • Delivered regular classroom trainings, e.g. orientation program & new product training, and in-store coaching for all staff • Reviewed on the impact of trainings provided to the retail team • Supported marketing or VIP events with ad-hoc trainings to the enrich the team knowledge • Onboarded and acted as mentor for new Singapore Training Manager • Reviewed, prepared, monitored and controlled the annual training budget

• Conducted regular classroom trainings, e.g. 3-day orientation program, selling skills training and objections handling training, to enhance customer in-store experience and ensure consistency across store • Developed and delivered trainings in annual conference for over 300 Store Managers from China, Hong Kong, Korea, Malaysia, Singapore and Taiwan to support Company's objectives and build competence of Store Managers • Supported the transitions of new markets by conducting trainings overseas and sharing of best practices • Championed the Secret Shopper Program by designing the questionnaire, checking result accuracy, delivering monthly reports and preparing action plans with store teams • Partnered with Retail Management team to identify needs and conduct field coaching with Store In-charges on monthly basis • Collaborated with Merchandising team to conduct new product trainings • Maintained accurate training records

• Conducted classroom trainings to both corporate and store staff, e.g. Bi-weekly Orientation Program, Selling Skills Workshop, Vision & Values Workshop to enhance service standard of the Lane Crawford team • Developed and organized trainings in support of marketing campaigns and in-store pushes, e.g. Telephone Skills Workshop & Social Skills Workshop • Coordinated the Graduate Leadership Program focusing on the promotion and recruitment process • Facilitated monthly Role Play Training to reinforce service and selling skill of the sales team • Arranged and supported in-store product trainings and seasonal trend presentation • Provided administration support to Mystery Shopper Program, e-learning system, training records • Sourced and liaised with vendors for external trainings, e.g. Microsoft Office & Mandarin Training • Led staff recreation team to organize activities, e.g. Annual Dinner & Pink Revolution Fund-raising, and prepared internal newsletter

• Led the Lane Crawford IFC Store Team to provide high quality service to customers and ensure sales targets met • Developed strategies to boost sales and enhance customer service with Store Manager and Department Managers, e.g. Cross Business Unit Sales Incentive Program • Worked on ad-hoc Business Process Re-engineering Projects, e.g. Sales Report Advancement & Duty Roster Reform project to improve operation efficiency