Adeline Cooper

Partner with the CEO and Executive Leadership Team to drive organizational priorities, improve cross-functional execution, and lead initiatives that support business growth and operational effectiveness. Serve as a trusted advisor and thought partner across the organization, helping align teams, remove obstacles, and move critical initiatives from concept to execution. Work closely with leaders across Sales, Operations, Marketing, Finance, IT, HR, Legal, and Patient Services to advance strategic priorities, improve processes, and support organizational change. • Partner with executive leadership through organizational restructuring efforts, executive leadership transitions, and realignment of business functions. • Build and manage Executive Leadership Team operating processes, including meeting cadence, priority tracking, governance, and follow-through on key initiatives. • Co-led the company's Quick Wins program, creating a structured process to evaluate, prioritize, and advance business improvement initiatives. • Develop territory business planning frameworks and targeting strategies to support new hire sales performance and execution consistency. • Partner with commercial leadership to develop Workers' Compensation business planning strategies focused on growth opportunities, territory prioritization, and field execution. • Support development of Inside Sales operating strategies, onboarding initiatives, and process improvements to improve team effectiveness and business results. • Partner with leadership on organizational communications, including executive messaging, leadership transitions, town halls, board preparation, employee engagement initiatives, and change management efforts. • Lead high-priority initiatives that span multiple departments, aligning stakeholders, resolving operational challenges, and driving execution on key business priorities.

Provided executive support to the EVP of Sales and COO, serving as a trusted partner in managing priorities, communications, travel, events, expenses, and special projects within a fast-paced Med Tech organization. Managed complex executive calendars, coordinated domestic and international travel, prepared presentations and communications, and supported day-to-day operations for senior leadership and their direct reports. Led planning and execution of large-scale meetings, incentive trips, leadership events, and company initiatives requiring coordination across multiple departments and stakeholders. • Managed executive calendars, travel, communications, and administrative operations for senior leadership, ensuring alignment with business priorities. • Administered corporate credit card and expense reporting processes, including implementation and ongoing management of SAP Concur for more than 450 employees. • Planned and executed company meetings, leadership events, and multi-day offsite programs, managing logistics, budgets, vendors, and attendee experience. • Organized the annual Chairman's Club incentive trip for 65+ sales employees, including international travel coordination, lodging, transportation, activities, and event management. • Supported cross-functional projects and operational initiatives by coordinating stakeholders, tracking deliverables, and facilitating communication across teams. • Managed sensitive and confidential business information while serving as a liaison between executives, employees, and external partners. • Supervised and supported a team of administrative professionals, helping establish processes, priorities, and service standards.

Led a growing Patient Enrollment team responsible for supporting patients through the enrollment process while maintaining compliance with healthcare regulations, HIPAA requirements, and company quality standards. Oversaw team performance, process improvement, workforce planning, training, and operational execution in a high-volume environment, partnering with leadership to improve patient outcomes and business results. • Grew leadership scope from 15 to more than 60 employees, building team structure, management processes, and performance expectations to support rapid organizational growth. • Scaled the department's leadership structure from one Team Lead to two additional Managers and four Team Leads, creating the management framework needed to support rapid organizational growth. • Restructured the department into specialized teams focused on inbound enrollment, outbound outreach, and insurance-specific workflows, improving operational efficiency and employee expertise. • Redesigned team performance metrics and reporting to provide greater visibility into productivity, conversion, and operational performance. • Revamped patient call scripting and enrollment workflows to improve patient engagement and increase conversion to enrollment. • Developed onboarding programs, training materials, and coaching resources to improve employee performance and consistency across the organization. • Partnered with Sales, Operations, QA, and Patient Services leaders to identify process gaps, streamline workflows, and improve the patient experience.

Supported patients throughout the enrollment process by providing education on products, insurance requirements, and next steps in care. Communicated with patients, providers, and internal stakeholders to facilitate timely enrollment and ensure a positive patient experience. Promoted to Team Lead after one year based on performance and leadership contributions. • Managed patient communication through phone, email, and text, providing guidance throughout the enrollment process. • Served as a subject matter resource for team members, assisting with training, onboarding, and day-to-day support. • Partnered with leadership to address escalations, improve workflows, and support departmental initiatives. • Assisted with reporting, administrative responsibilities, and operational projects supporting team performance and patient outcomes. • Selected for promotion to Team Lead, providing leadership and coaching support to peers while maintaining individual performance responsibilities.

Progressed through front-of-house roles before being promoted into a management position responsible for daily operations, employee supervision, and customer service. • Worked across front-of-house and back-of-house functions, developing a broad understanding of restaurant operations • Supervised team members and supported daily operations in a fast-paced environment • Assisted with scheduling, training, inventory management, and opening/closing procedures • Resolved customer concerns and helped maintain service, quality, and operational standards • Supported hiring, onboarding, and training of new employees