adel decena

client support supervisor

About

Client Support Supervisor at ADP Australia and New Zealand

Country

australia

City

melbourne

Industry

human resources

Skill

hris, close attention to detail, adp payforce, salesforce.com, human resources, hr software, logical thinker, client services, process improvement, adp payroll, high organizational skills, administration, change management, training, payroll implementattion, adp emo, staff supervision, customer service, technical support, analytical skills, project management, coaching and mentoring, outsourcing, benefits administration, result oriented, payroll, recruiting, employee benefits, performance management

Experience

product specialist

adp australia and new zealand

2010-2 - 2015-6 · 5 yrs 5 mos

* Product Development | Enhancements * Escalation support for product | Payroll processing function * In depth Issue Investigation | Resolution * Internal | Departmental | Client Liaison * Implementation | Documentation of Processes | Procedures  * Project Management | Strategic Planning * Support | Educate front line Client Support Centre * Testing - new releases * Implementation Support * Review of Learning Services Documentation * 2IC - Staff Supervision

technical support consultant

adp australia and new zealand

2008-6 - 2010-2 · 1 yr 9 mos

* Technical Support for Payforce * Investigation | Troubleshooting of issues * Resolution of Product issues * Implementation of new systems * Conversion of Client Host to Server  * Escalation of issues to relevant teams * Intense Internal Liaisons for fast product resolution * Training | Education of products | systems to Clients * Perform system backups | restores | loading of upgrades * Assist Clients with updating of systems

payroll | customer service representative

aegis

2005-11 - 2008-6 · 2 yrs 8 mos

* Payroll * Timesheets * Report writing * Preparation of Contracts | Offer letters * Customer Service | Call Centre * Troubleshoot network issues

program coordinator

ambergris solutions

2003-6 - 2005-6 · 2 yrs 1 mo

* Payroll Processing * HR Administration * Interviewing | Selection Process * Compensation | Benefits * Policies | Procedures Advice * Program Administration * Client Liaison – Statistical data | reports  Update program master files * Maintain metric mailboxes * Collation | Generating | Issuing of reports * Updating of Account’s communication boards * Filing of internal reports * Queue Management | Adherence | Exceptions Tracking * Assist Operations Manager

client support supervisor

adp australia and new zealand

2015-7 - Present · 11 yrs 3 mos

* Staff Supervision | Escalation support for product * Documentation of Processes & Procedures | Strategic Planning * Coaching and Mentoring | Issue Investigation & Resolution * Product Development | Payroll processing function