Adela Campos

• Advise business owners on employee benefits solutions tailored to their needs • Educate clients on supplemental coverage including accident, disability, and critical illness • Support employee enrollments through individual and group consultations • Build and maintain strong client relationships through ongoing service and support

• Met with potential clients to discuss their financial situation and goals • Built and maintain relationships with clients over time • Sold life insurance and related financial products based on client needs • Provided ongoing support to policyholders

• Represented the brand at Coliseum Lexus of Oakland • Lead public relations efforts with dealership partners • Coordinated outreach and visibility campaigns to increase brand awareness • Maintained professionalism, confidentiality, and trust at all touchpoints

• Developed working relationships and share analysis, decision, feedback and recommendations for quality improvements • Inspection/Test procedures and working methods • Being proactive in identifying mutilations/missed connections • Collaborate with senior staff when new projects or staff changes occur • Perform the receiving, in-process, final quality, safety inspections and functional operational tests

• Met with scheduled customers for estimates/Vehicle drop - offs • Scheduled appointments • Wrote initial estimate • Followed up with potential customers • Updated customers daily throughout repair process • Followed up with insurance adjusters • Closed out files and collected payments • Maintained monthly metrics

• Carried out general office duties • Typed, collated and filed reports and correspondence • Gathered agents metrics • Planned out office events • Prepared and distributed agenda for meetings and conferences • Managed social media accounts • Money reports • Web Quotes/ Live Chats • Maintained an ambiance for the office

• Recruited, trained, and managed staff to enforce store values and fuel company growth • Created and administered weekly performance reviews • Oversaw the operations of the store • Developed weekly schedules per payroll guidelines according for employee and store needs • Maintained high evaluation scores for audits and daily metrics • Carried out general office duties • Recorded and verified information, discrepancies, and shortages to keep our inventory current • Initiated team member communication • Conference calls