Adargul Zhang

Promoted to HR & Operations Manager at J&T Express, an international logistics company, expanding responsibilities beyond HR to include payroll, workforce planning, quality control, compliance reporting, and cross-functional business development. • Directed quality control team of 5, analyzing claims data and implementing corrective actions that reduced average claims cost per package from 6 pesos to 0.7 pesos. • Facilitated cross-departmental and vendor meetings to clarify quality standards, improving efficiency of claims resolution processes by 40%. • Oversaw financial and compliance reporting related to claims, labor costs, and operational KPIs for senior management. • Partnered with legal and compliance teams to ensure HR and operations policies aligned with Mexican labor regulations and company standards. • Supported business development efforts by negotiating with new clients, expanding 12 accounts, and increasing monthly sales of shipping labels by 35% with 85% customer retention. • Produced data-driven HR and operations reports for executive leadership to guide strategic decision-making. • Leveraged fluency in Mandarin, Cantonese, English, and Spanish to facilitate cross-border communication between headquarters, local teams, and international partners.

HR Manager at J&T Express, an international logistics company operating across Mexico, responsible for core HR functions including recruitment, onboarding, payroll, and employee relations during a period of rapid organizational change. • Managed payroll, benefits, and HRIS systems for 70+ employees, reducing errors and cutting administrative costs by 12%. • Coordinated full-cycle recruitment and talent acquisition including interviews, onboarding, and training, ensuring alignment with business needs. • Led workforce restructuring project, successfully reducing headcount from 1,200 to 70 employees while maintaining compliance with Mexican labor law and avoiding labor disputes. • Partnered with business leaders to develop and implement HR policies, compliance frameworks, and performance management programs. • Directed a 10-person HR team, introducing cross-departmental communication mechanisms that improved new hire adaptation efficiency by 25%. • Oversaw employee engagement and workplace culture initiatives, supporting retention and team stability during organizational transition. • Ensured legal compliance in employment contracts, payroll processes, and labor documentation to mitigate financial and legal risk.

HR & Operations Manager for a wholesale retail operation in Mexico, overseeing daily store operations, HR coordination, payroll support, and employee relations while ensuring compliance and customer satisfaction. • Managed staff scheduling, recruitment, onboarding, and training to support a 20+ person workforce. • Supported payroll processing, attendance tracking, and compliance with Mexican labor standards. • Oversaw employee relations, conflict resolution, and workplace culture initiatives to maintain a stable and productive environment. • Implemented inventory and workforce tracking systems, reducing stock turnover time from 30 to 22 days and improving resource allocation. • Designed SOPs for cross-department collaboration (procurement, sales, and warehouse), cutting process time by 25% and improving compliance with internal policies. • Led customer service initiatives, resolving 20+ inquiries daily and improving customer satisfaction ratings to 92%. • Coordinated compliance with workplace health, safety, and operational standards, mitigating risk and ensuring business continuity.