Adam Nowakowski, PMP

I manage Infinity Home Services’ IT project portfolio and lead multiple concurrent IT initiatives, ensuring technology investments align with business strategy and drive measurable operational improvements. I prioritize and oversee projects from planning through delivery, coordinate cross-functional teams and vendors, and provide leadership with clear visibility into progress, risks, and outcomes. In parallel, I lead company-wide process improvement efforts, identifying opportunities for automation, standardization, and scalability, while serving as a key liaison between IT and business teams to translate organizational goals into effective, sustainable solutions.

Championed efforts to increase application and service supportabilityInitiated efforts to improve stakeholder satisfaction with support services Tracked metrics and SLAs for support tickets Business Operations owner for the ServiceNow environment Primary stakeholder and Technical Operations Owner for ServiceNow Responsible for 3 full-time employees Facilitated team meetings and 1:1’s for employees Created yearly goals and objectives and conducted 6-month reviews Continued Change Manager responsibilities

Responsible for two full-time contractors Set goals and objectives, conducted 1:1 reviews, and managed work priorities and assignments Led up Quality Assurance department Created test plan tracking matrix, test scripts, and QA standards Managed Azure DevOps deployment, reports, and usage for bug tracking Led the training department Worked with a technical writer on the creation of training materials Championed LMS adoption of interactive training Worked closely with the Project Managers to improve PMO standards Continued Change Manager responsibilities

Designed a new change management process based on ITIL standards Trained business and IT departments in the change request process Led CAB meetings to review change requests Managed over 200 change requests through the change lifecycle Created resource capacity planning process and managed engineering availability Project Manager for the Customer Data Platform (CDP) project Managed Cloud Design project to decide between Azure and AWS Mentor for PMO team members Deployment / Go-Live Manager for all major deployments

Actively managed 300+ projects consisting of large enterprises, state and local governments, education (SLED), and small businesses (SMB) customers Built a unified note-taking and collaboration space for the PMO to consolidate all project information Created multiple PMO standards, templates, and procedures Designed and created the cost estimation process used on all PMO-managed projects Created the labor estimation tool for all Audio Video, Physical Security, and Cabling projects Designed new sales offerings for the Virtual CIO, Program Management, and Six Sigma Black Belt services Wrote request for proposal (RFP) responses for multiple projects and assisted with pre-sales efforts Portfolio Manager for Heartland Southeast WI region Mentored and trained new Project Managers and other employees

Redesigned the Standard Operating Procedures (SOP) process while working with engineers to update all SOPs Analyzed data sets to find process issues and areas for improvement Revised GEHC’s lost asset process to reduce the turnaround time from 4 days to 24 hours Completed Six Sigma Black Belt Certification project, which reduced cycle time for Hosted Technology project phases by 82% in the Initiation and Design phases Help to create and manage the Ideas at Work program, which was designed to reward employees for cost savings and process improvement ideas Assisted with Request for Proposals (RFP) for all CompuCom Contracts, focusing on staffing models, metrics, and quality management Mentored and trained multiple Project Managers on project management standards Coached employees in the PMP application process Reviewed and mentored Six Sigma Green Belts on their projects Monitored time to task for helpdesk processes at GE Healthcare

Led multiple Software as a Service (SaaS) Electronic Medical Records (EMR) projects Created an encrypted export process to safely export 155 customer exports of PHI data Actively managed the data extraction, encryption, and shipment to medical facilities Completed 40+ projects acting as the Project Manager for Centricity Enterprise customers Implemented cost savings measures, saving the business over $1,500 per month in reduced networking costs Ran program review meetings for executive leadership Designed standard configuration and project plans for multiple EMR software solutions Created workflows for the entry point of all GEHC Hosted Technology Solutions projects Used Six Sigma Lean techniques to analyze all projects, increasing project delivery efficiency and reducing deviations Server design and build Acquisitions, integrations, and domain consolidations

IT consultant specializing in Windows workstation and server support.

Coordinated schedules of onsite visits for the staff of 10 IT Engineers. Handled all phone support. In-house repair tech.

Multiple positions held over the years mostly dealing with Cashiers and Customer Service reps as a Team Lead. Worked as Dispatch Tech for the Computer Repair dept.

Hired as Cashier and promoted to Customer Service dept. Assisted in Cashier Operations Managment duties. Assisted Computer Repair Dept.