Adam Faturrahman Setiadi

• Managed over 21 Accounts for end-to-end insurance service (including Halodoc Digital Platform [digital cashless outpatient] and Hospital services/TPA) such as membership and policy administration (new business, renewal, and updated benefit) • Organized project management related to onboarding client as administrative & digital business needs • Arranged User Acceptance Testing (UAT) for new client onboard & new feature • Coordinated also provided problem solving with internal cross department during any issue that appear, considering the client/customer satisfaction (regarding membership, system, and policy insurance issues) • Effectively communicate with clients and vendors to maintain strong work relationships and enhance future business potential • Maintained error rate under 2% in daily business operations process • Arranged report on daily business operations for management in regular basis

• Selected from over +17k applicants in the program (with acceptance rate 0.2%) • Led a team to produce ‘simplifying benefit’ content in order to provide comprehensive benefit information to insurance/corporate members on Halodoc Digital Platform • Assisted membership talent to process policy administration and member enrollment • Arranged final project related offline doctor consultation services for insurance patient using qualitative & quantitative data

I assist a few lecture for lecturers: Amila Megraini SE, MBA, Prof. Dr. drg. Wahyu Sulistiadi, MARS, and Prof. dr. Amal Chalik Sjaaf, SKM, Dr.PH. In this role i managed each class and student during semester including: • Arranged agenda for daily lecture • Arranged agenda for exam including administrative and system need • Done assessment for student assignment and also for several subject such as: • Health Planning, Monitoring and Assessment Program • National and Regional Health Development System • Health Economic • Hospital Clinical Governance • Hospital Governance • Cost Accounting in Health Care Institutions

LPPKM FKM UI is a research and empowerment institutions that associated with Faculty of Public Health Universitas Indonesia • Responsible for done 3 items of in-depth interview regarding data input & verbatim • Coordinated verbatim team members during the project related to task reallocation • Ensured task done properly and met the SLA by each verbatim team members

• Done recruitment Department Head for end-to-end recruitment processes • Created 2 innovation programs based on health management study • Supervised 2 divisions to keep them on track • Supervised treasurer task in managing organization finance • Succeeded in establishing partnership with the Student Organization, NGO's, and Ministry of Health • Done 4 programs about post-collage skill development for student

• Performed comparative analysis of sugar-sweetened beverage excise policy on health, economic, and dynamics of implementation in various countries to be used as evidence-based research • Organized 3 presentation of issues as a trigger for discussion related to health policy • Produced 1 social media content for published on Instagram • Arranged the opposite the editorial page (Op-ed) framework for publication in 5 news media • Arranged a manuscript framework regarding the comparison sugar-sweetened beverage excise policy

• Assist in arranged comparisons to 5 regulations before and after revision as a consideration in evaluating policy implementation • Analyze primary and secondary healthcare issues using literature review and interview methods • Performed Covid-19 hospital data processing to be used as presentation material • Mapped a health regulation in the form of a matrix to be used as a meeting consideration

• Done recruitment staff for end-to-end recruitment process • Supervised 3 staff to ensure each jobdesc in line with the goals • Assist Head of Public Relation to manage social media account • Organized the participant through various of events such as grand launching, inspirational talk show, amazing race, conference model, mentoring, and final project

• Organized 2 public discussions aim to formulate problem solving in stunting and national health insurance issue • Assist in arranged research as advocacy materials • Produced 3 social media content for published on Instagram • Done advocacy about tobacco control to Ministry of Health

I deeply learnt - Healthcare Governance - Health Management - Quality Management - Financial Management - Cost Accounting - Health Planning and Budgeting - Logistic Management