Adam Yang

Network Engineer @ GenComm

About

Network Engineer specializing in multi-site and public safety infrastructure, including the design and implementation of an 11-site county-wide ring network supporting mission-critical radio communications. Experienced in configuring and maintaining Cisco and Cradlepoint systems, with working knowledge of Fortinet firewalls. Proven ability to support high-availability networks, including Dane County 911 systems, with a focus on performance, reliability, and uptime. I have an associate degree in information technology - networking from Madison Area Technical College and a CCNA certification in switching, routing, and wireless essentials.

Country

United States

City

Madison

Industry

Information Technology & Services

Skill

Documentation, Quality of Service (QoS), Virtualization, Wide Area Network (WAN), Network Automation Basics, Network Address Translation (NAT), Routing, Dynamic Routing, Wireless LAN Controller, Voice over IP (VoIP), Troubleshooting, IP services , Access Security, Access Conectivity, switching protocols, Time Management, Customer Service, Cisco Equipment Operation

Experience

Network Engineer

GenComm

2023-5 - Present · 3 yrs 5 mos

United States

* Designed and implemented an 11-site county-wide ring network supporting mission-critical radio communications * Managed and supported public safety network infrastructure for Dane County 911 radio systems, ensuring high availability and reliability * Configured and maintained Cisco routers/switches, Cradlepoint edge devices, and Fortinet firewalls * Monitored and optimized network performance for low-latency, high-uptime emergency communications systems * Coordinated network deployments across multiple sites, including vendor management and hardware procurement

Micro Computer Technician

Madison Metropolitan School District

2022-8 - 2023-5 · 10 mos

Madison, Wisconsin, United States

• Proficiently repaired and imaged Chromebooks and laptops, utilizing technical expertise to ensure optimal device functionality • Assisted with IT support tickets, promptly responding to requests and efficiently resolving issues to minimize disruption to the organization's operations • Collaborated with senior technicians to maintain and support technology infrastructure within schools, contributing to the smooth operation and availability of critical systems

IT OPERATION TECHNICIAN

TDS®

2022-7 - 2022-9 · 3 mos

Middleton, Wisconsin, United States

• Utilized the Cherwell ticketing system to efficiently process IT service requests and promptly resolve incidents • Demonstrated proficiency in building and imaging laptops, thin clients, and virtual machines to ensure optimal performance and functionality • Expertly maintained the data center and successfully managed Tidal Automation jobs, contributing to the smooth operation and uptime of critical systems

Student Worker

Madison Area Technical College

2021-9 - 2022-7 · 11 mos

Madison, Wisconsin, United States

• Applied problem-solving skills to quickly and effectively address customer complaints • Demonstrated excellent customer service skills to ensure customer satisfaction • Used PeopleSoft to help students with questions about their accounts

Delivery Driver

Naly's Floral Shop

2021-8 - 2022-1 · 6 mos

Madison, Wisconsin, United States

• Safely and efficiently transported and delivered items to clients or businesses, adhering to established protocols and timelines • Delivered exceptional customer service, demonstrating a deep understanding of products and services, addressing inquiries, and effectively handling client complaints to ensure satisfaction • Conducted comprehensive order reviews, verifying order accuracy and completeness, and confirming customer satisfaction, contributing to the success of the organization's delivery and customer service operations