Adam Wood

• Make outbound calls to prospective customers to introduce products or services. • Gather and update customer information accurately in CRM or lead-tracking systems. • Book appointments or demos for the sales team with qualified prospects. • Meet or exceed call and lead-generation targets set by management. • Handle objections professionally and provide appropriate responses. • Maintain a positive and persuasive phone presence to engage potential clients effectively.

· Working closely with our current customers maintaining all their needs. · B2B sales, reaching out to new clients, bringing in revenue for the business. · Being apart of the Upsells team, contacting customers who are in need of additional services. · Working alongside an energy broker, Bionic, to bring in new leads. · Being a trustworthy salesmen ensuring our customers are receiving the correct information. · Day to day interactions with big well known businesses and corporations. · Exceeding all monthly sales targets ensuring top commission.

· Personally taking ownership of clients cases. · Day to day communication with clients to gather much information as possible to accomplish their needs. · Handled critical cases that needed to be urgently addressed. · Maintained an excellent relationship with all clients. · Assigned key clients to myself so they will always have an easier way to contact the business. · A great success rate on retaining clients who were looking to leave our services. · Travelling to different parts of the UK to meet face to face with clients.

· Facilitation of inbound calls for Places Leisure consumers to provide excellent customer service. · Resolved all member queries in a professional manner and with the upmost efficiency. · Maintained a consistently high VOC score from consumer feedback averaging at 4.72. · Developed a vast skillset through emails by dealing with inbound request from the consumers and our customers. · Gathered information regarding administration fees to collate a trend ( Helping the Places Leisure team develop a skill in using the right language to address said charges). · Acted professionally and patiently when addressing negative consumer feedback and finding resolutions for this to both suit the customer and business adequately.

· Gathered and verified all required customer information for Data Protection purposes. · Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment. · Acted professionally and patiently when addressing negative customer feedback. · Answered a constant flow of customer calls with up to 10 calls in queue per minute. · Competent on customer service management systems and databases. · Resolved service, pricing and technical problems for customers by asking clear and specific questions. · Ensure all customer questions and queries are answered and that a thorough review of their account is done to prevent repeat calls. · Striving to meet KPI’s and productivity targets to help keep call demand and queues down.

English Language C English Media C Mathematics C Science C IT Media B IT A Sports Studies A*

Grades: A, A, B · In depth training across Microsoft office including complex data spreadsheets on Excel. · Full web page creation for business purposes across multiple sectors · Level 1 coding for multiple uses, for example: gaming, websites, animations. · Creation of online advertisements