Adam Waltrip

Call Center Manager @ ResearchSIX

About

As a seasoned Call Center Manager with over 12 years of experience, I specialize in managing high-performing teams to deliver exceptional data collection and customer insights. My focus is on driving operational efficiency, ensuring data accuracy, and fostering a positive work environment to meet and exceed project goals. With a passion for people management and process improvement, I thrive in fast-paced environments, providing leadership that results in high-quality research outcomes and actionable insights for clients. Skilled in training, quality control, and client communication, I am committed to delivering impactful results.

Country

United States

City

Richardson

Industry

Market Research

Skill

Statistical Sampling, Project Management, Staff Scheduling, Market Research, Quantitative Data, Data Collection, Quality Control, Call Management, Call Center Development, Predictive Dialers, Telephone Interviewing, Supervisory Skills, Call Center Administration, Dell PowerEdge Servers, Windows Server, Call Monitoring, Market Research Project Management

Experience

Call Center Manager

ResearchSIX

2025-1 - Present · 1 yr 9 mos

Dallas, Texas, United States

Leading the daily call center operations for ResearchSIX, specializing in multi-mode marketing research data collection. Responsible for managing project teams, optimizing workflows, scheduling and ensuring the delivery of high-quality data through efficient phone and online methodologies. Dedicated to driving performance and exceeding client expectations.

Assistant Call Center Manager

InfoNet Research

2020-7 - 2025-1 · 4 yrs 7 mos

Dallas, Texas, United States

I'm responsible for the day-to-day operations of our call center in order to ensure efficient and accurate data collection and delivery for our numerous clients. I lead a team of supervisors and interviewers, providing training, performance monitoring, and support to optimize respondent interactions and ensure data integrity. My role involves managing call center workflows, maintaining high levels of interviewer performance and working closely with our quality control team to uphold the highest standards of data collection. I'm also responsible for reporting on performance metrics, implementing process improvements, and fostering a collaborative and productive team environment.

Call Center Supervisor

InfoNet Research

2016-8 - 2020-7 · 4 yrs

Dallas, Texas, United States

As a seasoned marketing research Call Center Supervisor with five years of experience, I help to oversee daily operations in a fast-paced, results-driven environment, ensuring the efficient execution of research studies while maintaining high-quality standards. I lead a team of interviewers focused on collecting valuable insights and data through outbound and inbound calling.

Telephone Interviewer

InfoNet Research

2015-4 - 2016-8 · 1 yr 5 mos

Dallas, Texas, United States

Conducted outbound telephone interviews with respondents to gather data for various marketing research studies. Utilized our CATI system to collect accurate, unbiased information from diverse audiences. Managed high call volumes and maintained consistent productivity while ensuring data quality and accuracy. Applied probing techniques and follow-up questions to clarify responses, ensuring comprehensive data collection. Met or exceeded daily call and completion targets while adhering to project deadlines. Maintained confidentiality of both client and respondent information and upheld ethical standards in data collection processes.