Adam Harris

Country Road Group is a prominent Australian retail company specialising in fashion and homeware, with a strong focus on customer satisfaction and operational efficiency. The company utilises advanced Warehouse Management Systems and surrounding enterprise applications to streamline its retail and supply chain operations, ensuring fast, accurate, and reliable product delivery to its stores and customers. Day to day support of core business systems including but not limited to: - Acted as the Subject Matter Expert (SME) for the Manhattan WMOS build 2013XR (Classic version), providing ongoing expertise and support for its core system and surrounding environments. - Supported the operation of the automated Warehouse Control System (WCS) through collaboration with Schaefer Systems International (SSI) - Managed daily production incidents and problem tickets using ServiceNow, ensuring effective resolution and minimal system downtime. - Tested, implemented, and documented bug fixes, through approved Change Board processes, leveraging Oracle SQL and RedHat Linux for system enhancements. - Maintained and created documentation for operational policies and procedures using Atlassian Confluence/Jira. - Monitored and resolved after-hours batch processes through Automic One Automation, Microsoft BizTalk 360, and Workato Automation. - Provided weekly on-call support for both Warehouse Management System (WMS) and Retail host (RMS) systems as required.

- 1st level technical support for Daimler owned and independent dealerships and offices for Australia - User administration. Including but not limited to: New/Departing user accounts, Access changes, installation of approved 3rd party software, central point of control for change requests managed through offshore teams. - 2nd level assistance where required - Assistance with ticket escalations in the absence of the Service Desk manager - Provided weekend support on rotational rosters - Liaised with 3rd party application vendors where additional support was required

- Provided operational support to local teams using Infor WMS - Occasionally travelled interstate to support IT and Operational teams on new project builds (AU/NZ) - Liaised with Desktop Support teams to resolve hardware issues (RF and Voice operated units) - Provided 1st level support with Office and Business Specific Applications - Supported ticketing through internal service request systems - Created training guides and trained operational teams nationwide - Overlook and support a local team of 3 inventory controllers - Day to day Inventory, Systems and reporting management

- Preparing the cardboard boxes for storage companies and seasonal fruit picking companies - Assisting the machine operators with the stacking, packing, and wrapping of pre-cut sheets of board

- Sales and repairs of PC's and accessories - Delivery and setup of equipment in the home and office - Service and Repairs of Government and Bank PC equipment including ATM's - Service and Repairs of Lobby ATM's in pubs and restaurants within a 350km radius - Communication with various help desks and call centres to provide updates on active tickets

Understanding the basics of the SQL language and how to perform the required queries to improve my job performance at Country Road Group