Adam Unold

Responsible for coordinating activities related to new enterprise customer integrations, program expansions, and/or internal projects. Responsible for working with customers to drive project to completion while working with internal and external SME's to deliver on time with high customer satisfaction. Other duties include project schedule/plan, assist to determine requirements, document solutions, as well as keeping projects within scope and under budget. • Scope and manage all enterprise solutions client integrations for customer care. Partner with ES integration and operations teams to identify all touchpoints from client into customer care including but not limited to contract/billing set up, onboarding time entry, payroll, and billing. Communicate status to all stakeholders throughout each integration. • Lead requirements gathering for all in house and third party technology solutions. Work with Corporate IT, HR, and Finance to identify and implement changes to existing systems and processes. • Manage data mapping, transaction, conversion, data organization and user training. Roll out new processes as needed by client. • Serve as customer care representative for new client planning strategies. • Provide training to customer care and ES teams as required for new and existing processes. • Assisting in special projects as needed: process improvement, ad hoc reporting and SAP data auditing as required.

• Defines, develops, and delivers innovative solutions while utilizing best practices and governance • Partners with business/user group representatives to understand business processes and underlying informational and/or process automation needs, then translates those needs into formal business requirements. • Excellent oral and written communication skills; Decisive decision-making; Negotiation skills; Relationship management; Prioritization skills; Project management lifecycle skills; Issue management resolution. • Creates standard and ad-hoc reports and dashboards • Develops business case and the advancement of business case approvals • Participates in project planning activities to provide input on work effort and cost estimates • Prepares workflow charts to identify pain points. • Maximizes the utilization of existing business applications and technologies to meet business requirements. • Collaborates with external and internal customers to analyze information and functional needs and deliver functional and business requirements. • Manages multiple initiatives simultaneously

Skilled and highly organized department manager with demonstrated experience and performance in client relationship management, analysis, leadership and strategy. Proven ability to manage and drive success for large complex accounts with high maintenance contracts. Qualify business opportunities for F1000, large and middle-to-small market accounts. Strong ability and experience in leading and inspiring team of employees, process efficiency, and workflow management. • Manage day to day branch and on-site operations and ensure that all functions are covered appropriately • Participate in the sales process and client development throughout the market, interact regularly with key customers • Actively develop the expertise of team members through modeling and training • Assure that the branch complies with company model and that all commitments are consistently met • Participate with management and staff in the development of the branch's budget and goals • Demonstrate the company's and the area's core values, operating principles, and service differentiators

Oversee day to day recruiting processes for RPO Programs and manage a team of recruiting professionals, either virtual, or onsite. Work with Program Director and set of ManpowerGroup Solutions clients to create and implement innovative processes. Work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. • Directly oversee a team of Recruiting Professionals. • Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction. • Allocate workload and resources appropriately. • Conduct Weekly one-on-ones with direct reports to assess progress as well as strategize on Client needs. • Conduct quarterly and annual employment reviews based on scorecard performance measurements and MBS values expectations. • Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets. • Identify areas to grow Client’s scope of services • Maintain accountability for database integrity. • Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level. • Serve as an ambassador for ManpowerGroup Solutions and assigned Clients principles and respect the diversity of cultures. • Analyze, develop, recommend and implement recruitment strategies. • Work with the Client and ManpowerGroup Solutions Team to develop recruiting metrics and benchmarks. • Develop and provide weekly and monthly reporting to Clients and Leadership. • Understand business/organizational issues and challenges as they relate to staffing. • Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites. • Create relationships with community-based organizations and other centers of influence.

Oversee day to day recruiting processes for Manpower CORE Programs and manage a team of recruiting professionals, either virtual, or onsite. Work with Manpower CORE Director and set of Manpower Clients to create and implement innovative processes. Work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. • Directly oversee a team of Recruiting Professionals. • Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction. • Allocate workload and resources appropriately. • Conduct Weekly one-on-ones with direct reports to assess progress as well as strategize on Client needs. • Conduct quarterly and annual employment reviews based on scorecard performance measurements and MBS values expectations. • Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets. • Identify areas to grow Client’s scope of services • Maintain accountability for database integrity. • Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level. • Serve as an ambassador for Manpower and assigned Clients principles and respect the diversity of cultures. • Analyze, develop, recommend and implement recruitment strategies. • Work with the Client and Manpower Team to develop recruiting metrics and benchmarks. • Develop and provide weekly and monthly reporting to Clients and Leadership. • Understand business/organizational issues and challenges as they relate to staffing. • Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites. • Create relationships with community-based organizations and other centers of influence.

Responsible for driving all aspects of the talent relationship management process for exempt and non-exempt candidates with MGS's clients specific to lines of business. Including full cycle recruiting (screening, scheduling, interviewing, testing, managing the hiring manager relationship, negotiating, employment branding, benefit and culture questions, follow through after the candidate is hired). Also responsible for coaching and assisting with the development of Delivery Consultants and Delivery Coordinators • Identify and submit qualified candidates to Client Hiring Managers based on the provided job description. • Identify and implement sourcing strategies based upon the job position by creatively conducting research and/or utilizing a multitude of resources • Work with recruiting team to screen, test, and qualify applicants through the use of qualifying interviewing techniques and skill assessment testing • ATS (applicant tracking system) maintenance • Manage Client Hiring Manager Relationships • Manage Offer Negotiation process • Coach Recruiters in day-to-day activities

Order Services Team • Subject matter expert (SME) on all department activity and third party relationships (tools & suppliers) for the department. • Dual responsibility of supervising the work of Service Professionals and Coordinators, while also performing the order management and fulfillment responsibilities as well. • First point of escalation for team. • Ensures process compliance while promoting an environment of continuous process improvement, efficiency and accountability. • Inspires team to achieve department goals. • Executes implementation work plans (account conversions) and continuous improvement strategies developed by department Management. • Supervises staff. • Responsible for recommending ways to continually improve own workflow, the department workflow, and delivery of solutions for the customers of the functional area. • Responsible for recruiting and resource allocation.

• Responsible for facilitating the order fulfillment process to capitalize on Manpower revenue growth. • Provide excellent customer service and act as the liaison between the client, the field offices and our suppliers to successfully manage opportunity fulfillment. • Provide guidance and be a process/technology resource for client, field end-users, and internal departments. • Contact hiring manager to validate incoming orders to insure complete understanding of order requirements. • Distribute orders to appropriate Manpower office and suppliers in accordance with the account contract terms and conditions. • Review candidates resumes as applicable to insure all client requirements are met. • Meet or exceed all applicable account SLA's/KPI's as outlined by the client. • Assist Manpower field organization to increase fill rates on all orders. • Knowledge of appropriate staffing or professional skill sets as related to the account (Clerical, Industrial, IT, Engineering or Clinical depending on the client). • Reporting and analysis of assigned book of business

▲ Provided direction and oversight of industry solutions to increase customers’ company growth and their overall performance and satisfaction. ▲ Manage and collect 50% of all accounts receivable and maintenance renewals increasing overall profitability ▲ Average 82% on time collections with a 95% renewal rate ▲ Authorize accounts payable, Perform credits/cancellations ▲ Confirm sales tax information to ensure customers will be taxed appropriately ▲ Monitor, update and call upon accounts using Salesforce.com to ensure customer satisfaction and on time payment ▲ Perform contract reviews to ensure all terms and conditions are met ▲ Create maintenance quotes/invoices ▲ Process orders within back office tools CPQ into Dynamics ▲ Perform customer requested asset updates and corrections ▲ Work with distributors and resellers to ensure value to channel partners as well as end-user satisfaction. ▲ Build and maintain a customer focused, solutions centric work environment

Managed a team of 30 providing meals and dietary care to over 1000 service members and hospital patients without exceeding the budget. ▲ Distinguished honor graduate in Nutrition Care ▲ United States Army Achievement Medal (2) ▲ Certificate of Achievement (9) ▲ Managed and developed 30+ soldiers. ▲ Supervised nutrition care specialists and provided assistance to Registered Dietitians. ▲ Successfully operated within a zero variance budget. ▲ Adhered to government safety and security measures. ▲ Maintained daily operation records, shift and activity logs

▲ Generated new prospects into successful business partnerships. ▲ Sustained client relations and developed their productivity. ▲ Worked closely with internal departments to ensure sales, marketing and contract programs are consistently and effectively implemented. ▲ Maintained a high level of product knowledge on service offerings as well as competitor’s offerings. ▲ Completed proposals and insertion orders on a timely basis. ▲ Developed and executed marketing plans to drive business. ▲ Participated in trade shows throughout the U.S. to generate new business.

Management of Information Systems

Marketing