adam plourde

 Provided top customer service; received customer review recognition for exemplary service.  Completed Quicken’s extensive training program, with Honors.  Received Honors for lead conversion in the month of January.  Established recommendations from previous clients for my exemplary customer service.

* ➢ Sold the largest Business Plan for the store in Calendar year 2015. * ➢ Successfully sold another top-5 deal while still in Training. * ➢ Instinctive at understanding the personal and business needs of my Clients to recommend the right solution; natural ability to ‘draw out’ the Client’s needs and concerns. * ➢ Built and established strong relationships with my Clients, many of whom still contact me for expertise.

* ➢ Created the guest experience by providing top value services and upselling additional offerings. * ➢ Responded to guest’s inquires and desires quickly and professionally. Always followed up to ensure positive experience. * ➢ Employee of the month two months in a row for my outstanding customer satisfaction. * ➢ Interacted with guest’s to insure they felt comfortable and relaxed while in my care.

* ➢ Sold promotions to customers based on their needs. Established trust worthly relationships with them. * ➢ Employee of the month two months in a row for my outstanding sales. Other Sales Associates hadn’t won this award once, even though many had much longer tenure. * ➢ Top ten in my district in hitting my sales goals, out of over 100 employees.

* ➢ Supervisory role focused on all aspects of Retail sales management & customer service. * ➢ Manage and execute programs to increase revenue through retail incentives / traffic management. * ➢ Consistently recognized as top-performer of upselling additional products and rewards cards. * ➢ Lead by example by providing top customer satisfaction, while making sure every customer is happy.