Adam Maurer

- Managed improvement projects/programs; generated ~40 million EUR YoY in savings - Execute data-driven deep-dive analyses on product performance and work directly with product managers/owners to improve their products, enhancing customer experience and increasing revenue - Developed strategy and operating model for Business Excellence team - Creator, owner, and lead trainer of the Zalando Green Belt Program, training and mentoring candidates in their Lean Six Sigma improvement projects and designing the Green Belt company expansion plan - Mentored 30+ Black, Green and Yellow Belts throughout their continuous improvement projects outside of the official Lean Six Sigma Green Belt Program

- Accountable for process optimization program, strategizing and driving process improvement initiatives - Dual role - navigating the hotel opening and operations through a financial crisis - Managed 9 managers and 70 staff at any given time - Reviewed Customer & Employee Satisfaction results to produce action plans - Wrote SOPs and training material for all front office operations

- Responsible for the accounting processes of the Front Office, working closely with Accounting to establish proper bank transaction and close of day processes - Responsible for workforce planning of all doormen, bellmen, valet, and front desk employees (100+ persons) and training of all Front Office staff on operating procedures - System administrator of property management system - Wrote SOPs and training material for all Front Office operations as well as the brand standards

- Executed night audits and coordinated with Accounting in the event of discrepancies - Traveled to & trained W Mexico City operational employees on Starwood’s StarGuest Recognition software - Ran efficiency projects that increased revenue by ~$300k YoY

Summa Cum Laude