adam jordan

Headed all marketing initiatives - social media, website, MONSU Card (student union membership card), Newsletter, designing eDM content and promotional materials (posters, flyers, eDM, social media banners), redesigned the marketing collateral, reinvigorated the social media strategy, acquired new sponsors to further enhance the MONSU Card benefits for students, liaising with other parties throughout the University to ensure MONSU marketing initiates are delivered to highest standard, communicating to external sources to deliver high quality events (O-Week parties, Summer parties, One World Week), maintaining and creating events; club lists and memberships in external software (Q-Pay), overhauled our ticket system to enable better functionality, administration duties, dealing face-to-face with students, teachers and the public at the front desk, answering phone enquiries.

Backfill role whilst permanent employee away. Consisted of being the gate-keeper between overall business changes and contact centre staff. Worked with product owners to update business processes via messaging and instructions via contact centre portal. Responsible for ensuring contact centre leaders were across change and facilitate change messaging based on communication framework. Worked with robotics and app teams to ensure projects were adhered to vis correct first contact procedure and instructions. Meet with first contact Team Leaders to update working instructions and input new instructions via first contact portal. Answered feedback from first contact centre staff to improve instructions. Ran monthly reporting including introducing new report types for better understanding.

Creating and implementing a Social Media Strategy for the season, maintaining and growing social media accounts of over 11,000 users, creative and content strategising, data collection of our social media users, content strategising during lead up to events with social and PR partners, examined social media data to enable forecasting, organised a photo competition to drive traffic to social media accounts and to bring more exposure to our sponsors.

Developed social media strategy and reach new audience members, writing copy and developing social media posts for their Festival Sponsors: ACMI, Schwartz Media, Cinema Nova and Midsumma, orchestrated the redesign of EDMs, help achieve an 11% ticket sale growth due to eDM content.

Duties include focusing on customer rapport and building new relationships/maintaining existing relationships, expert product knowledge, working autonomously to achieve budget, driving beauty events on counter, updating stock levels, admin work, maintaining presentation standards in line with company policy on shop floor and rear stock room, handling sale transactions and refund transactions, handling customer complaints in a timely and polite matter, educating new employees.