Adam Bonk

Finance support for the Global Collections unit.

As a highly qualified specialist, I provide expense direction/guidance and support in determining ROI on potential projects. Due to my excellent managerial, leadership and organization skills, I contribute to the monthly P&L reviews by providing in depth expense and volume variances to current outlook. Analyze operational productivity impacts and calculate business plan ROI. Some of my key contributions are... • Optimized decision-making process by formulating comprehensive financial reports and monthly forecast process. • Improved integrity of financial record by maintaining monthly vendor accrual process. • Held accountable for end of month estimate based on mid-month R&Os. • Leveraged strong analytical skills and solid exposure for month end walk/variance explanations.

I proved myself as a top-level professional with demonstrated experience championing innovations and improvements. I streamlined end-to-end operations across the department by identifying areas of improvement and implementing best practices. I would like to describe my significant accomplishment of developing a new call center in the Phoenix metro area. Built and led top-performing team of staff members to meet productivity targets. Moreover, I spearheaded a cross-functional team of over 140 employees with focus on improving operational efficiency. Some of my key contributions are... • Established and maintained collaborative relations with four other functional site leads to ensuring adequate schedule coverage to meet business needs. • Maximized occupancy rates based on customer call patterns by ensuring adequate phone coverage.

Contributed to the achievement of required productivity targets by completing correlation and regression analysis to forecast (within +/- 3% variance) monthly volume/FTE projections for the inbound fraud call center with over 1,000 employees. ● Communicated service level impacts at specific intervals, providing insight into staffing allocations. ● Attained KPIs and strengthened control by updating monthly PMT (production management tool) documents to track month over month performance and engage the operations each month during an in-depth case review. ● Guaranteed unhindered operations across the call center while managing direct expense budget and reviewing monthly expenses with the operations director.