antony chungath

global it service center analyst ii - team lead

About

LinkedIn is the world's largest business network, helping professionals like Antony Chungath discover inside ... Location: Greater Chicago Area; Industry: Computer & Network Security ... September 2012 – March 2014 (1 year 7 months)Greater Chicago Area ... Hire independent Computer Network Professionals like Antony.

Country

united states

City

chicago

Industry

computer & network security

Skill

windows 7, troubleshooting, active directory, computer hardware, microsoft exchange, networking, microsoft office, computer security, windows server, windows, nonprofits, network security, network administration, computer repair, operating systems, tcp/ip, windows xp, security, jde enterprise one, virus removal, help desk support, citrix, vmware, cisco technologies, linux, technical support, servers, grassroots organizing, public policy, local government

Experience

global it service center analyst

reyes holdings

2014-3 - Present · 12 yrs 6 mos

intern

state senator john g mulroe

2011-1 - 2011-1 · 1 mo

* Maintained relationships with state agency liaisons to help constituents * Senior member of planning committee for the first annual 10th District Legislative Community Resource Fair * Researched and briefed the Senator on various constituent concerns

board member - student trustee

city colleges of chicago

2009-1 - 2010-1 · 1 yr 1 mo

* Represent the student’s issues and concerns to other member of the board * Work with seven Student Government Associations from across the City Colleges of Chicago to meet the needs of students at all campuses * Facilitated the creation of a textbook rental program on all City Colleges campuses * Mediated conflicts between students and administrators

support technician

alliant credit union

2012-9 - 2014-3 · 1 yr 7 mos

* Monitor critical host systems and escalate issues as procedure dictates * Provide desktop and laptop support * both hardware and software issues * Mobile device support * Blackberry, iPhone, iPad * Assist employees resolve VPN issue while offsite * Maintain data center * ensure servers are kept at recommend cooling level * Windows 7 rollout * setting up new desktops and ensuring connectivity * Outlook support after migration * Support Operation teams with server backups * Contact vendors to resolve issues * Symitar, ATT, OpCon batch processing * Provide accurate, timely logging of incidents and resolution of issues * Dismantled old hardware for return * Hands on experience with Active Directory (password reset, account restrictions) * Troubleshoot Microsoft Office issues for end users, including in Outlook, Word and Excel * Troubleshoot printer issues * Monitor ATM for faults and create ticket with VisaDPS

global it service center analyst ii - team lead

reyes holdings

2016-4 - Present · 10 yrs 5 mos

* Team Lead of 15 helpdesk analysts in a 24/7/365 environment * Level 2 & 3 escalation point for various applications: AirWatch * JDE * AS400 * Printing Infrastructure * Quality control auditing of tickets to ensure SLA's are met * Created training manual for new employees – with metrics to measure training progression