Achla S.

KEY RESPONSIBILITIES As a supply chain coordinator I have to make sure customer orders are delivered correctly and on time, to work in a small, tight and competent team with varying tasks regarding the whole supply chain process. Work closely with the outsourced factories and be responsible for the delivery process to our end customers Be the main point of contact for our customers regarding orders and deliveries Work closely with current suppliers to secure materials in-time to production Regularly report to the project team and customers about progress, ensure smooth communication, quick feedback, focus on result and improve customer satisfaction Responsible for making sure the necessary shipping documentation is at hand Responsible for internal shipping to and from customers and sales. Be a vital part of the operations team to make sure that we give the best service to our customers.

•Primary customer logistics contact • Daily order management and communication • Participate in regular improvement meetings with the delivery coordinators, customer success team and Key Account Managers (launches, order patterns, forecast etc.). • Work together with the planning team, Logistics and local plants to ensure the Customer Orders are delivered as planned. • Solving order-related transaction errors in the ERP. • Request/follow-up on Value Added Services (certifications, export-documents, labelling, DN notes, B/L, repacking, etc.) assignments with the warehouse. • Create credit notes when needed. • ERP maintenance for CS related task. • Issue invoices according to incoterms and agreed terms. • Maintain dates according to expected delivery dates and requested deliver dates from the customer. • Supervise Credit Limit and work closely with finance team

• Process sales orders in SAP for Asia Pacific Region (local, transit, re-sale, third party & consignment). • Process credit and debit notes. • Track orders, update customers and sales. • Co-ordinate with customers, sales, sourcing & logistics, forwarders for dispatch of orders. • Handle and resolve customer complaints/escalate to the concerned teams as per the business flow/policy. • Verify shipping documents.