Achikare Achu PMP, PSM, PSPO

-Led Agile, Waterfall, and hybrid projects, successfully launching over 60 product features while ensuring timely, within-budget, and high-quality deliveries across multiple engagements. -Oversaw Microsoft Dynamics 365 ERP rollout, completing deployment 10% under budget and achieving full user adoption within 3 months post-launch. -Implementations CCaaS (Genesys Cloud) for MTN Nigeria and post-merger integration for Prudential Zenith and Zenith Life Insurance, cutting call center downtime by 50% and achieving 25% faster service response time. -Partnered with DevOps, engineering teams, third-party vendors, and business stakeholders to ensure alignment and seamless execution of all phases of project lifecycles. -Managed team workloads, negotiated interdependencies, resolved blockers, and facilitated continuous delivery of sprint goals through Agile practices and effective project coordination. -Collaborated with Product Owners, SMEs, and Tech Leads to capture, refine, and prioritize product requirements, enabling efficient and value-driven delivery cycles.

-Successfully coached Scrum Teams during enterprise-wide Agile transformation, transitioning from Waterfall and increasing overall team productivity by 95% across multiple client engagements. -Applied Agile principles to improve collaboration, prioritization, and accountability, resulting in an 85% improvement in team on-time delivery and sprint goal completion. -Monitored team progress and Agile maturity, provided escalation support, and removed blockers, contributing to an 88% increase in overall delivery predictability. -Partnered with internal teams and third-party vendors to optimize B2C digital channels, enabling continuous delivery of web, mobile, and app-based products. -Facilitated sprint ceremonies and coached teams on Agile best practices, achieving higher stakeholder satisfaction and more consistent velocity over six project cycles.

• Developed, implemented new marketing and sales plan and defined the strategy for the business unit. • Reviewed constantly feedback from Customers and then suggested ways to improve the processes and Customer's experience which increased the satisfaction rate from 75% to 90%. • Ensured that new client grow into loyal customer by implementing a new service program. • Developed Bespoke digital banking products and payment solutions tailored to customers’ needs. • Weekly trained 31 employees, aimed at keeping them updated with recent products knowledge. • Applauded for strengthening staff confidence which led to improvement in sales generation