Abu Aziz Naseem Ahmed

As the Sr Operations Excellence Manager at Dr Café Saudi Arabia, I orchestrated the seamless functioning of various departments, ensuring operational efficiency and customer satisfaction. Coffee Passion Department: • Conducted market research and introduced new coffee blends, leading to a 10% increase in coffee sales. • Implemented barista training programs that improved customer feedback on coffee quality by 25%. Food Passion Department: • Led menu innovation initiatives that increased customer engagement and satisfaction scores by 15%. • Implemented cross-training programs for staff, resulting in a 20% improvement in food quality consistency. Quality Assurance Department: • Established stringent quality control measures resulting in a 20% reduction in customer complaints related to product quality. • Conducted regular audits and inspections to maintain compliance with food safety standards, achieving a 95% passing rate in external audits. System Development: • Oversaw the development and implementation of a new POS system, enhancing order processing efficiency by 30%. • Collaborated with IT teams to integrate online ordering platforms, resulting in a 25% increase in online sales. Store Opening & Setup: • Managed the successful opening of 10 new stores, exceeding projected sales targets by an average of 15%. • Developed standardized store setup processes, reducing setup time by 20% and ensuring consistent brand representation. Merchandise Development Department: • Spearheaded strategic partnerships with suppliers, resulting in a 25% decrease in procurement costs while maintaining product quality. • Introduced a new inventory management system, reducing stock-outs by 40% and improving overall product availability.

As the Quality Assurance Manager at Dr Café Saudi Arabia, I was dedicated to ensuring that the highest standards of quality and food safety were maintained across all facets of operations. Key Responsibilities and Achievements: • Quality Control: Implemented and enforced quality control measures to uphold food safety standards and ensure consistency in product quality. • Compliance: Ensured compliance with local health regulations, company policies, and industry standards to guarantee a safe and hygienic working environment. • Audit Management: Conducted regular audits and inspections to identify areas for improvement and address any non-compliance issues promptly. • Training Programs: Developed and delivered training programs to educate staff on quality standards, food safety practices, and proper handling procedures. • Supplier Quality Management: Worked closely with suppliers to maintain high-quality ingredients and materials, conducting regular assessments and quality checks. • Process Improvement: Analyzed processes to identify inefficiencies and implemented improvements to enhance quality and efficiency. • Customer Feedback Analysis: Monitored customer feedback and implemented corrective actions to address concerns and improve overall customer satisfaction. • Documentation: Maintained accurate records and documentation related to quality assurance processes, audits, and compliance measures. • Cross-Functional Collaboration: Collaborated with cross-functional teams to ensure quality standards were met at every stage of the operation. • Continuous Improvement: Promoted a culture of continuous improvement, encouraging feedback and implementing changes to drive quality excellence.

As a Catering Manager at Dr Café Saudi Arabia, I oversaw all aspects of the catering operations, ensuring seamless execution of events and exceptional service delivery. Key Responsibilities and Achievements: • Event Coordination: Orchestrated catering services for a wide range of events, from small gatherings to large corporate functions, ensuring timely delivery and impeccable presentation. • Menu Planning: Developed diverse and innovative menus tailored to client preferences, resulting in a 15% increase in catering bookings. • Client Relations: Built strong relationships with clients, understanding their needs and preferences to deliver personalized and memorable catering experiences. • Team Leadership: Managed a team of catering staff, providing training and guidance to ensure high-quality service and customer satisfaction. • Budget Management: Successfully managed catering budgets, optimizing costs while maintaining high standards of food quality and service. • Quality Control: Implemented rigorous quality control measures to uphold food safety standards and ensure customer satisfaction. • Vendor Management: Established and maintained relationships with food suppliers and vendors, negotiating contracts to secure quality ingredients at competitive prices. • Logistics Planning: Coordinated logistics for catering events, including transportation, setup, and breakdown, ensuring smooth and efficient operations. • Creativity and Innovation: Introduced creative concepts and themes to catering services, enhancing the overall dining experience and setting Dr Café apart in the catering industry.

As a Store Manager at Dr Café Saudi Arabia, I spearheaded the operations and management of a bustling cafe environment, ensuring exceptional customer service and operational efficiency. Key Achievements: • Revenue Growth: Implemented strategic initiatives that resulted in a 20% increase in store revenue within the first year of tenure. • Customer Satisfaction: Prioritized customer experience, leading to a significant improvement in customer satisfaction scores by 15%. • Team Leadership: Built and motivated a high-performing team, resulting in a 10% increase in staff productivity and morale. • Cost Control: Successfully managed operational costs, achieving a 15% reduction in expenses while maintaining service quality. • Inventory Management: Implemented effective inventory control measures, reducing waste and optimizing stock levels by 20%. • Training Programs: Developed and conducted training programs for staff to enhance product knowledge and service standards. • Community Engagement: Established strong ties with the local community through events and partnerships, increasing brand visibility and loyalty. • Health and Safety Compliance: Ensured strict adherence to health and safety regulations, maintaining a safe environment for customers and staff. • Performance Analysis: Utilized data analytics to track key performance indicators, identify trends, and make informed business decisions. • Promotional Campaigns: Organized successful promotional campaigns and events, driving foot traffic and boosting sales during peak periods.

As the Assistant Retail Store Manager at Subhikha Trading Service Ltd, I played a key role in supporting the overall operations and success of the retail store. •Customer Service Excellence: Implemented customer service training programs for staff, resulting in a 15% increase in customer satisfaction scores. •Visual Merchandising: Led efforts in visual merchandising, creating appealing displays that contributed to a 10% increase in average transaction value. •Inventory Management: Optimized inventory control systems, reducing stock discrepancies by 20% and minimizing out-of-stock situations. •Sales Performance: Collaborated with the sales team to set and achieve sales targets, consistently exceeding monthly revenue goals by 10%. •Team Leadership: Provided guidance and mentorship to staff, fostering a positive work environment and achieving a 15% decrease in staff turnover. •Operational Efficiency: Streamlined store processes, leading to a 25% reduction in operating costs while maintaining service quality. •Promotional Campaigns: Coordinated promotional campaigns and events, resulting in a 20% increase in foot traffic and sales during promotional periods. •Vendor Relations: Cultivated strong relationships with vendors, negotiating favorable terms that contributed to a 15% increase in profit margins. •Health and Safety Compliance: Ensured compliance with health and safety regulations, conducting regular audits and training sessions to maintain a safe working environment. •Financial Management: Assisted in budget planning and monitoring, contributing to a 10% improvement in store profitability year-over-year.