abiola thorpe

* Worked on project involving migration of old system (ECS) onto new Efront FIA system. Activities involve data migration, data reconciliations, testing (regression), writing test scripts, communicating with the business users and development team, reporting defects, writing change request documents. * Creating change request documents where new requirements are identified for the system * Writing test scripts to ensure functionality meets user’s needs * Identifying, retesting, and logging defects for new system and is passed to Development team * Working with Development team to migrate data from old system over to new systems * Data reconciliations between Test and Live financial systems * 1st line support for regional data issues – query logging and investigation.

* Contracted as an Intern for 13 months working with the IDN Support Team. * Provided first line network support to Reuters IT teams (both nationally/internationally). * Key responsibilities included analysis of network data and liaising with third line support to ensure issues on the networks were fixed within appropriate timescales for important clients. * Conducted in-house testing of exclusive Reuter’s software systems for specific developers. * Communication was critical between myself and other colleagues (teams), whether in the form of emails or verbally, to ensure I understood key tasks undertaken. * Involved in the recruitment for the new set of Interns I would handover to. I was able to work alongside HR officials for the selection process, where my observations and feedback were required throughout.

Supported CXL Trading Support System. Provided support to business users, and helped to work through any issues on the system to ensure functionality is working as designed. Prepared materials that may be of use during training, and support documentation for users. Assisted with testing of new applications and reviewed testing documentation. Managed the helpdesk system for logging of tickets, and followed up to ensure closure with BA's, Development, and Business users. Provided support performance statistics to know number of tickets issued and resolved. Worked closely with the global Head of IT, project team and the business users in order to identify and map business processes. Liaised with vendors where systems may not be functioning correctly, and worked alongside them to find resolutions. I worked on CXL to Navision migration project and supported the business users with training. Created training documents for use of Navision. I was trained to learn the operational side to the business as well to enhance knowledge within different functions of the business.

Community Banker at Barclays helping to assist customers with their day-to-day banking needs. Deal with general banking enquiries, customer complaints, and finding out their needs to assist with products suitable to their lifestlye. Product knowledge is kept up to date in order to problem solve issues that customers may have. Able to effectively liaise with other teams in Barclays as team working is mandatory. Deal with both personal and business transactions, following rigorous processes. Able to adapt and deal with changes in the banking system, and proactively adopt a positive approach when introducing this to customers. Also teach customers how to do their day-to-day banking using alternative electronic platforms. Knowledge is continuosly kept up to date with training.

Activities and Societies: Lacrosse Team

Completed a Sandwich Degree at University of Greenwich. Excellent experience/education gained, and fully enjoyed my time whilst there.