Abinaya Sivakumar

HR and Administrator @ Irish Taylor & Co

Country

India

City

Madurai

Industry

Information Technology & Services

Skill

Human Capital Management, Service-Level Agreements (SLA), Interpersonal Skills, Oral Communication, Problem Solving, Root Cause, Root Cause Analysis, Service Delivery, Decision-Making, Business Process Outsourcing (BPO), Presentation Skills, SQL, Team Management, Teamwork, Team Leadership, Time Management, mail handling, Microsoft Outlook, Management, Leadership

Experience

HR and Administrator

Irish Taylor & Co

2023-4 - Present · 3 yrs 6 mos

India

Associate Team Lead

NEEYAMO STAFFING SERVICES PRIVATE LIMITED

2019-4 - 2022-9 · 3 yrs 6 mos

Madurai, Tamil Nadu, India

By working as Associate Team Lead, started to handling team member’s conflict management and take care of one of the critical team Insufficiency clearance process. ● Lead a 12 to 13 members handling client- facing function of handling insufficiency clearance (BGV). ● Tracked the team utilization, production and accuracy to make sure that delivering the expected target level on time. ● Performed team error analysis using Pareto analysis and maintained RCA and provided CAPA to avoid future occurrences by presenting the monthly quality review. Maintained the Email handling technique to avoid client escalations. ● Maintained and review the process documents on monthly basis whether there is any new changes in process or not.