abin philip

* As an Associate my responsibilities includes leading the day-to-day operation in the banquets and to ensure that highest level of service and hospitality is provided to the guest as per standards laid by The westin hyderabad mindspace * working with a team of 20 casual waiters. * Responsible to train the new staff in order to provide professional and courteous service. * Maintaining the Hygiene as well as Safety standards as laid by The westin hyderabad. * Liaise with catering sales in order to provide exceptional service to the guest.

Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner. Then carry out all duties in accordance with tasks and descriptions with reference to established rules and policies of the company.

* working with a big team with lot of passion and motivation. * Responsible for the daily operations. * Managing, training and motivating junior staff to build a healthy work environment. * Improved guest satisfaction scores by creating a culture of service through interaction, recognition and empowerment. * Trained in configuration of Micros POS. * Conducted effective training session to fresher & junior team members. * Responsible for the bar inventories and maintaining the excise records. * Taking care of inventories such as:-Glassware, Silverware, Crockery and Current assets. * Been the shift leader of restaurant and bar and have delegated task and provided inputs in making strategic operational decisions * Maintained and monitored guest history records for effective management of guest preferences and event promotions * Developed the par stocks and was in charge for the operational equipment of the restaurant which helped to monitor breakages and control overheads.