Abigail Kopplin, MBA

Responsible for the management, delivery, and implementation of projects and initiatives in partnership with Sr. Management and Department Heads. • Perform moderate to complex analysis of business and internal customer needs. • Utilize systems and data to resolve moderate to complex business issues. • Assist management with the design, planning, documentation, and implementation of new business processes and systems. • Assess/analyze existing processes to support changing business needs. • Interact with different support teams and internal business groups to provide analytical support. • Create written policies and procedures. • Build subject matter expertise across the business including data content and process flows. • Actively and consistently demonstrate RAF’s Eight Cultural Practices. • Provide mentoring and coaching to other business analysts. • Risk Work (PWC, CSA's, Archer (Findings) • Tripwire (Element Changes, Rules, Nodes) • Change Management (HPSM)

• Providing excellent customer service to consumers • Freight • Stocking/fronting product • Training new employees

Facilitate process mapping sessions and LEAN events to optimize processes or support larger projects for which ‘as is’ and ‘to be’ processes need to be defined. • Ensure a high focus on process consistence between brand families where possible. • Analyze the process maps reviewed and provide recommendations for process improvements. • Document the process maps in detail in our designated system (Visio) while ensuring consistency in format and approach. • Lead the process governance team that ensures process maps, SOP’s and other business support documents are regularly reviewed and accurate. • Optimize and standardize the process governance model and project management practices for process initiatives. • Manage the central depository for SOP’s, process flows and other critical documentation (DRS) and ensure the library is up-to-date and user friendly. • Work with key stakeholders to identify upcoming projects/system enhancements that require edits/creates to SOP’s and process maps. • Track and report out on progress to ensure deadlines are met to deliver the results per the project plan. • Communicate to key stakeholders, team leads and subject matter experts on the implementation plan and approach. • Working with IT Software Development Team to enhance various modules of Salesforce for Credit and Finance Teams for the BOOST Project by gathering requirements from various stakeholder’s for new creation of forms (IDE, Financial Adjustments & Payment Transfer Forms). • Creation of user test scripts for testing sessions held with various Business entities/stakeholders. • Weekly meetings to discuss status of current project to ensure timeliness and budget concerns.

Responsibilities: •Manage requests and adjust user SAP access for employee onboarding, transfers, terminations, and general access change requests •Assess, analyze and mitigate risk, including verifying credentials and appropriate access approvals •Deliver exceptional customer service to build relationships with internal and external customers •Contribute to achievement of service level goals for daily Systems Access ticket handling •Actively participate in routine meetings •Read and understand the visual dashboards •Serve as subject matter expert with advanced knowledge of SAP •Provide up to 24x7 support to achieve all key operational metrics •Provide necessary communication to peers, management, and customers to ensure awareness of significant deviation of key operational metrics •Perform daily work to meet or exceed team and department KPIs and SLAs

*Provide analytic support, continuous improvement for Customer Operations and Logistics for business initiatives for CB and RB. *Maintain a working knowledge of business processes, business systems, marketing programs and business strategies to ensure customers, field sales, Channel business, Regional business and Operations success. *Close collaboration with all parts of the business including IT, Marketing, third parties and Product Management to ensure timely and accurate data for our customers and business users. *Interfaces with cross-functional groups: AR, Credit, Logistics, Finance, Manufacturing, ES&H, Commercial IT, SAP IT, Program Operations, Marketing (pricing conditions), Data Strategy Teams (price, material master). *Lead special projects and or cross-functional teams as needed. *Monitor SAP processes to support daily business operations (electronic billing, seed production, Marketing feeds). *Management of SAP system and customer issue resolution with business users and technical systems support team including the prioritization of daily issues and needs, ensuring urgency and potential business impacts are clearly defined and understood, and serving as a business expert on design, processes and solutions in resolution process. *Facilitate evaluation of benefits/value, business metrics, risk and prioritization with the business groups & IT teams. *Serve as a business liaison with the SAP and related IT groups through entire enhancement project, including test cycle preparation, execution and approval of expected deliverables to Identify and ensure any impacts to related projects, processes & systems are managed including SAP software upgrades, other system software upgrades, Internet upgrades & data strategy project driven upgrades. *Business approver of Order to Cash SAP enhancement test cycles and the movement of system changes to production (Manager); Responsible for communications for system changes to brand personnel.

*Independently performs analysis and review of findings. Performs results reporting. * Recommends changes and collaborates with various business units to revise RCSA/MCA testing and change control programs. * Partners with the businesses to coordinate deliverables required for audit. * Partners with the businesses to develop corrective action plans to address identified deficiencies. * Serves as a backup for other testers. * Applies professional judgment when interpreting data and results. * Performs related duties as assigned.

Working with a team of 15 Global Change Management members answering customer calls and moving requests for change in Infoman and Remedy. • Performs content quality/control reviews of requests for change that impact Global Change line’s of business for completeness, accuracy of records, and compliance with Global Change Management’s internal controls. • Identification and management of potential issues/risks in regards to production changes. • Facilitates the weekly Change Advisory Board meetings with several lines of business and serves as Secretariat for decisions rendered regarding changes and action items assigned by the Board. • Generates ad-hoc change reports, CAB agendas, and Forward Schedule of Change reports for Global Change and its business partners. • Works with internal/external auditors to provide request for change samples used in internal/external audits of Global Change Management Process controls. • Assists in development training documentation for regional staff on change management procedures. • Monitors day-to-day change events for Global Change lines of business. • Training new employees/contractors on procedures for day-to-day change events. • Reviews upcoming significant changes and possible incidents that may impact or have impacted production in the Incident Management meeting on a daily basis.

Working with a team of three SAP Change Control administrators answering customer calls, moving SAP transports, and performing Business Objects XI and Websphere deployments. Accomplishments include assisting in the upgrade and implementation of SAP ERP 6.0 and SAP into Labatt’s Canada. • Movement of changes to the SAP development, testing and production environments (Dev, Stage & Prod). • Execution of deployments to Websphere and Business Objects XI. • Identification and management of issues/risks regarding SAP changes to production. • Provide on-call support for testing and production within SAP and Websphere environments. • Working with developers, security, project teams and support staff to troubleshoot issues within SAP environments. Coordination of activities with project teams to develop schedules to complete testing in alignment with the deadline of an upcoming project. • Identify resources as needed during upcoming implementation of project in coordination with project teams.

Responsible for credit applications, month end closing, reporting and accountant management. •Compile credit applications •Recommend approval or denial of credit to new and existing customers •Review of AR open items •Preparation of reports for monthly management AR meetings •Identify remittances (research payments and apply cash) •Contacting customer on payment information, spreadsheets

Hired on as FTE in April 2007. Responsible for credit applications, month end closing, reporting and accountant management. •Compile credit applications •Recommend approval or denial of credit to new and existing customers •Review of AR open items •Preparation of reports for monthly management AR meetings •Identify remittances (research payments and apply cash) •Contacting customer on payment information, spreadsheets

Functional and working knowledge of general ledger cost element, purchase orders, service entries and acceptance, check requests. Identification of coding for sales and use and withholding taxes to ensure appropriate accruals and related tax payments •Achieved top production volume and high quality of work by processing over 1,500 invoices in a month and maintaining high degree of accuracy with typing speed of 65 wpm. •Processing invoices in SAP with reference to purchase orders while ensuring proper clearing of unvouchered liabilities. •Front-line decision maker responsible for moving vendors away from direct billing towards alternative methods of payment. •Three Way Match-Purchase Order, Service Entry, Goods Receipt •Knowledge of tax codes (U0, U1, E1, E0)