Abigail Decastro

• Identify and evaluate potential suppliers based on quality, cost, service, and reliability. • Source products, materials, and services in alignment with company needs and specifications. • Negotiate pricing, payment terms, and contracts with suppliers. • Monitor supplier performance and resolve any issues related to quality, delivery, or compliance. • Analyze procurement data and market trends to identify opportunities for cost reduction. • Collaborate with internal departments (e.g., procurement, logistics, production, finance) to align sourcing efforts with business goals. • Ensure compliance with company policies and legal regulations related to sourcing and procurement. • Develop and implement sourcing strategies to support new product development and business expansion.

1.) Function as an independent evaluator that reviews and evaluates compliance and consistency to company regulations of the organization 2.) Monitors and coordinate compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends 3.) Acts as overall coordinator for SEG internal audits 4.) Facilitates and leads audit performed by external auditor 5.) Performs risk assessment for reliability of financial reporting in accordance with Group-wide PMO (SEG) requirements 6.) Proposes and creates measures to improve the data management and control of the financial reporting of the company as a whole.

1.) Resolve urgent supplies /source delivery or quality problems. 2.) Acts as lead negotiator in new and huge purchasing plans. Responsibility includes initiating, directing and maintaining both short and long-term schedules. 3.) Responsible for supporting CMD operations with a sound and accurate purchasing schedule on a regular basis. 4.) Negotiate contract terms and service levels 5.) Maintain and follow purchasing procedures to conform to ISO standards.

1.) Daily Monitoring of Stocks Movement Report 2.) Monitor and maintains current inventory report 3.) Reconcile actual stocks count versus the system generated report thru SAP. 4 .) Handles weekly audit of stocks for 9 stores within metro Manila 5 .) Checking and Monitoring of Daily sales. 6.) Conduct quarterly stocktaking for all items on hand 7.) Preparation of daily, weekly, monthly & yearly report related to inventory.

1.) Handle inbound and outbound calls related to customer inquiries, product support, service requests, and complaints. 2.) Provide accurate and complete information based on company guidelines and procedures. 3.) Resolve customer concerns in a timely and empathetic manner, ensuring high customer satisfaction. 4.) Escalate complex issues to the appropriate department or supervisor when necessary. 5.) Achieve daily and monthly performance targets, including AHT (Average Handling Time), CSAT (Customer Satisfaction Score), and FCR (First Call Resolution). 6.) Follow call scripts, communication protocols, and quality standards during every interaction.