Abigail Carter

• Create, monitor and complete shipments in OTM • Select cost-effective carriers using rate negotiation skills • Communicate effectively and build professional relationships with carriers, shippers and internal/external customers to strive to exceed their total service expectations • Respond to carriers/customers to ensure critical success factors are achieved • Complete Avient reports on a daily basis. • Act as a positive role model for team members by providing support and assistance

• Monitor and match complete shipments in Access database • Communicate effectively and build a professional relationship with carriers, shippers, and internal/external customers to strive to exceed their total service expectations • Respond to carriers/customer to ensure critical success factors are achieved • Responsible for creating and updating of daily process specific documents • Order to cash process • Identifying the root cause of reoccurring issues and addressing with carriers • Reduce manual intervention with carrier coaching • Worked directly with payment team to correct carrier payment discrepancies

• Interview applicants with human resource personnel for open positions within branch • Familiar with Branch manager functions and responsibilities to provide coverage in their absence • Handles after hour calls for ATM machine, alarm system, and employee relations • Perform monthly evaluations of tellers • Run daily, weekly, and monthly reports on teller performance metrics • Monitors over and shorts for the branch tellers, administers discipline according to company policy • Balance cash vault, cash dispenser, ATM machine weekly, keeping accurate ledger • Plan and estimate cash requirements, order sufficient coin and currency to support estimated branch activity • Assist with special projects and assumed responsibility for their development, administration, and promotion of specific projects, as required

• Identify customer needs and refer to business partners within and across lines of business • Open deposit and loan accounts, verify and process changes to existing accounts • Answers customer questions and resolves related account problems • Prepare all documents and paperwork, assist customers with signing documents necessary to complete transactions, receive initial deposits/transfers from existing accounts or prepare sight draft to obtain funds • Mentor and guide Universal Bankers to provide excellent customer service and identify sales opportunities while maintaining operations activities • Assisted Bank Manager as needed and acted as mentor and trainer for others • Open/Close bank, performing routine functions in preparation of the start or end of day • Maintain sufficient proficiency and accuracy in teller operations to perform all teller related transactions including inquiries and new account posting while exceeding customer expectations

• Create, monitor and complete shipments in SUMIT • Select cost-effective carriers using available optimization tools to include aggressive rate negotiation • Communicate effectively and build a professional relationship with carriers, shippers and internal/external customers to strive to exceed their total service expectations • Respond to carriers/customers to ensure critical success factors are achieved • Understand and complete all necessary customer specific tasks • Act as a positive role model for team members by providing support and assistance as needed • Complete Shell report’s daily, and lead calls to discuss results with Shell Management • Create new process for tracking and monitoring Shell Oil and service watch shipments • Participate in ISO and RCMS safety meetings and lead team training • Used Microsoft Office daily to reporting and correspondence