Abhit Sharma

• Gather and document business requirements for Salesforce CRM enhancements • Translate business needs into user stories and acceptance criteria in Jira • Collaborate with developers to implement scalable CRM solutions • Support integrations between Salesforce and enterprise systems such as Workday and MuleSoft • Improve marketing campaign operations through Salesforce and Pardot automation

• Gathered Requirements from the business stakeholders, discussing the pain points in detail and identifying the GAP • Manage user stories for developers: prioritizing stories within a sprint and serving as an escalation point for the developers on all Functional questions or issues • Create effective working relationships and builds connections across all stakeholders • Helped QA team to test the developed solution manually from client’s POV. • Conducted UAT sessions with clients and took UAT Sign-off after completing the UAT successfully • Took CAB approval along with the Project manager by submitting all required communication and documentation. • Provided demo and training experience to the business stakeholders • Assisted Project Manager in Project closure.

• Learnt about Sales Cloud basics and CRM • Performed basic Salesforce configuration tasks • Prepared reports and dashboards to support the delivery of business key metrics • Coordinated with Vendor and higher management on a daily basis that includes new requirement gathering and updates on on-going tasks. • Worked as a bridge of communication between vendor and the higher management of the organisation through regular demos.

Along with my team, we created E-commerce websites, advertisements & social media campaigns, in-store & outdoor branding, etc. Also made official brand stores at marketplaces like Amazon, Flipkart, Myntra, Tata Cliq & Nykaa including banners, product photography, and product listings.