ABHISHEK SINGH

→ Scaled multi-city fulfillment infrastructure across Gurgaon, Mumbai & Bangalore while maintaining full SLA compliance and zero stockouts across all channels. → Scaled 3 to 10+ sales channels in 6 months — Built fulfillment across B2B, D2C, Q-Commerce (Zepto, Blinkit, Instamart), Amazon & Flipkart simultaneously. → Cut last-mile cost 32% & delivery TAT 45.8% — Built courier allocation system, renegotiated weight slabs across 5+ courier partners. Avg delivery: 4.02 → 2.18 days. → Q-Commerce fill rate 80% → 95%+ — Redesigned PO adherence workflows and dispatch TAT protocols across Zepto, Blinkit, and Instamart. → Warehouse throughput boosted 46% — Restructured manpower planning, pick-pack workflow, and ERP-integrated dispatch processes. → Amazon & Flipkart TAT compliance 85% → 98%+ — Eliminated late-dispatch penalties and improved seller health metrics on both platforms. → Zero stockouts across 10+ channels during 2 peak megasales — Proactive replenishment strategy across June and November sale windows. → RTO fraud detected & neutralised — Identified systematic fraud pattern protecting 3–5% of monthly shipment revenue. → 4-dashboard MIS suite deployed — Real-time ops intelligence across fill rate, last-mile, mid-mile, and primary-to-secondary supply chain nodes. → Dispatch error rate reduced ~35% — Rebuilt packing and dispatch SOPs end-to-end, cutting marketplace penalties and customer escalations.

Built fulfillment infrastructure from scratch across B2B, D2C, and Q-Commerce channels — scaled from 3 to 10+ active sales channels while maintaining SLA across all existing channels simultaneously. → FBA & FBF operations managed end-to-end — Created inbound shipments, SKU-level packing lists, coordinated 3PL dispatches to Amazon & Flipkart fulfilment centres with 100% label compliance. → Zero FBA stockouts via proactive inventory management — Tracked sell-through velocity, monitored reorder triggers, and pre-positioned stock ahead of demand spikes eliminating buybox loss. → B2B discrepancy recovery system built — Identified delivery mismatches, coordinated debit notes with logistics partners recovering previously untracked revenue.

→ Full Supply Chain ownership as senior lead — Managed Q-Commerce, E-Commerce (Amazon & Flipkart), D2C, B2B, Warehouse Operations, Last-Mile & Mid-Mile delivery, and Customer Support across all channels, leading a cross-functional team. → FG Procurement managed end-to-end — Handled Finished Goods procurement planning, vendor coordination, and stock positioning ensuring uninterrupted supply across all sales channels. → Q-Commerce PO & appointment management — Coordinated purchase orders and retail shipment scheduling across Zepto, Blinkit, Bigbasket, Swiggy Instamart & Nykaa with zero slot misses. → Last-Mile & Mid-Mile performance ownership — Drove timely delivery of B2B, D2C & marketplace orders through courier performance tracking, NDR calling workflows, and proactive SLA governance. → Last-Mile reconciliation & invoice management — Managed end-to-end reconciliation of last-mile invoices from courier partners, ensuring accurate billing and zero revenue leakage. → Customer Support operations managed — Oversaw post-dispatch customer experience including NDR resolution, delivery escalations, and returns coordination across all channels. → NDR backlog permanently eliminated — Structured escalation workflows across all courier partners improving delivery success rates and reducing return backlog.

98%+ order accuracy sustained across all D2C channels — Maintained near-perfect dispatch accuracy over 2+ years across 5+ courier partners without a dedicated QC team. → RTO rate cut 15–20% — Root-cause analysis on return patterns, implemented packaging SOPs and address verification workflows reducing reverse logistics costs. → MIS ecosystem built from zero — Designed daily, weekly & monthly dashboards, stock audit reports and dispatch TAT trackers giving management real-time operational visibility. → 8–10% annual logistics cost savings — Renegotiated courier contracts and vendor pricing for packaging & raw material procurement year-on-year. → Full SKU visibility across 500+ active SKUs — Built SKU-level tracking with cycle counts, inventory reconciliation & demand-based replenishment protocols. → Marketplace claims & revenue recovery — Proactively raised and tracked tickets across all platforms for wrong returns, damaged & lost shipments ensuring full compensation recovery. → Amazon FBA & Flipkart FBF operations managed — Handled complete FBA/FBF lifecycle including stock replenishment, inbound shipment coordination and inventory management across warehouses and IXD centres.