abhishek singha

* Providing Language Support to Team Members * Identifying training requirement * Designing Training Material * Providing Training * Trained on various culture’s effective in understanding the Language of the customers. * Maintained an effective & positive communication with client & communicate client requirements/comments to all concerned.

* My ability to learn quickly and transfer effectively gave opportunity to implement and become the best performer in the team * Persistent towards my goal, being flexible, receptive to feedback in my search of self improvement and the ability to achieve results through team efforts are my areas of strength * Provided support to the team while the training for new entrants. * Was responsible for daily work allocation, skill matrix, training plans and audit checks for the team

* Responsible for delivering Process and Product Training for the New Hires * Conducting Periodic Training schedule for the Support Staff on the floor * Designing and Developing various training material and content based on the changes and performance of the agents on the floor * Helping the agents transition from training to Operations during nesting period and providing continuous feedback on the quality of the calls * Maintaining the MIS by updating every particular data needed to be analysed for every agent. Documenting Training Reports and Trackers. * Responsible for lowering attrition as per process guidelines. * Conducting On Job and Off Job Training Modules and keep the team motivated