abhishek mukhrjee

* Head of eastern zone handling end to end operations in managed service domain in lines of Finance & Accounting, Taxation, Human Resource, Payroll & GST. * ➢ Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new clients. * ➢ Approach prospects to generate interest, qualifying prospects, and closing sales deal.

*  Head planning and strategizing team to suit client requirement. *  Monitor Campaign performance and address discrepancies, if any. *  End-to-End complaint management and campaign re-engineering *  Revenue generation through effective inventory management and SLA adherence

*  Led a team of 24 associates responsible for billing and service operations for a UK Utility Corporation. *  Responsible for SLA & PLA adherence of the team. *  Handled training module for entire project including SOP creation & audit compliance. *  Handled staffing scheduling and reporting of operational metrics. *  Handled the Business Continuity Plan for entire Kolkata Centre.

* Member of a team responsible for the mortgage origination process of a large US based Mortgage Company * Responsible to liaise with the customer Subject Matter Experts during any customer visit * As a backup lead managed the team of 16 members * Nominated representative for HSBC Center Manager’s Coffee Meet to discuss various process and operational improvement opportunities * Key member of HSBC’s social committee and organized various social events for the company * Achievements: * Recognized for consistently exceeding key performance parameters 2006 and 2007 * Recipient of the Team of the Quarter award for Q1 2006 from the President

*  Handling end-to-end Purchase to Pay (P2P), Vendor on-boarding on Ariba platform, contract management, bidding of suppliers in US market *  Creation of process map for both US & Non-US region & allocation and distribution of Work *  Drive Bank clients and Suppliers satisfaction index *  Manage SOP and Audit control for entire process *  Handle returns and rejections of item by co-ordinating with vendors and account managers. *  Create training plans for new associates, SOP creation for entire process & distribution of work among associates for different sub processes. *  Work as a Client Interface to communicate project needs and objectives to Management & Key personnel in procurement, logistic & distribution team.