Abhirami G

Director-Head of Client Solutions – Insurance. @ MediBuddy

About

Experienced Operations Services Manager with a demonstrated history of working in the insurance industry. Skilled in Customer Relationship Management (CRM), Reinsurance, Bancassurance, Callcentre Insurance, and Performance Management. Strong operations professional with a Master of Finance Management focused in Finance from Pondicherry University.

Country

India

City

Bengaluru

Industry

Hospital & Health Care

Skill

Customer Service, Claims Management, Collection, Internal Audits, Insurance, Underwriting, Relationship Management, Team Management, Life Insurance, MIS, Performance Management, Bancassurance, General Insurance, Claim, Health Insurance, Recruiting, Talent Acquisition, Reinsurance, Finance, New Business Development

Experience

Director-Head of Client Solutions – Insurance.

MediBuddy

2025-5 - Present · 1 yr 5 mos

India

Vice President- Customer Service

VIDAL HEALTH INSURANCE TPA PRIVATE LIMITED

2022-11 - 2025-5 · 2 yrs 7 mos

Bengaluru, Karnataka, India

Heading Retention, Client servicing, Operation, Collection, Audit, investigation. Liasoning with insurer and Broker

Vice President

VIDAL HEALTH INSURANCE TPA PRIVATE LIMITED

2019-12 - 2022-10 · 2 yrs 11 mos

bangalore

Head - Claim payments, Enrollment, Revenue collection. Handling billing dept( Invoicing) , Liasoning with insurer HO/RO

Assistant Vice President

Vidal Health

2022-1 - 2022-9 · 9 mos

Bengaluru, Karnataka, India

Assistant General Manager

Vidal Health

2019-12 - 2022-1 · 2 yrs 2 mos

Bangalore Urban, Karnataka, India

Senior Manager

Star Union Dai-ichi Life Insurance Company Limited

2018-12 - 2019-12 · 1 yr 1 mo

Bangalore Urban, Karnataka, India

renewal/ persistency and credit life

Renewals & Persistency (Corporate Agency & Broking) Bangalore

Exide Life Insurance

2016-10 - 2017-10 · 1 yr 1 mo

Bangalore

• Manage relationship with Corporate agency partners (Bajaj capital, AB Insurance, Muthoot Insurance, Malappuram Insurance, SB Insurance etc. ) • Drive business numbers in Renewal collection and persistency targets of the CAB channel. • Responsible for 13th month persistency of CAB Channel • Planning the monthly targets of 13th month, drive and review the sales team on achievement. • Coordinate with Sales team for new business ORM requirements and underwriting for issuance. • To enhance the business, identify opportunities & share Insight to the partners and internal management. • Share fortnightly and monthly performance with channel head and renewal head. • Address issues and concerns of corporate partner and the internal sales team • Coordinate with Vendor to drive the target and handle the relationship • Regular travel partner location to maintain Business relationship • Region/Branch visit to liaison with sales team for driving the targets, sort queries and concerns • Work closely with partners to understand the business needs and to explore opportunities for growth.

Senior Manager (Operations & Customer Service – Bancassurance)

Apollo Munich Health Insurance Company Ltd.

2013-10 - 2016-10 · 3 yrs 1 mo

Bangalore

Develop relationship with existing partners, work towards positive solution and business support, Maintain MIS and Dashboard analysis, Handle escalations from sales and Partners at various levels ,Be a part of the regular Steering committee meetings and Performance review Meets,work towards As per the agreed SLA , Monitor Operations related , Claims and Value added services are delivered to end clients the agreed SLA , Monitor Operations related , Claims and Value added services are delivered to end clients

Team manager

Aditya Birla Sun Life Insurance

2005-1 - 2013-10 · 8 yrs 10 mos

Bangalore

Specialized in Life Insurance Operations expertise in Process improvement / Risk & Compliance / New Business Operations / Underwriting / Claims / Branch Audits / Customer Service / Branch Management & Administration