Abhiram Salian

Store Manager QSR Operations @ Boba Bhai

About

MBA graduate with a dual specialization in Marketing and Human Resources, deeply interested in the dynamic world of Quick Service Restaurant (QSR) chain operations. I am driven by a passion for building strong brands, creating seamless customer experiences, and developing high-performing teams in fast-paced, service-driven environments. With a foundation in strategic marketing, consumer behavior, and talent management, I bring a unique blend of people-centric thinking and brand-building expertise. I’m especially interested in how QSR brands scale while maintaining consistency, how employee engagement drives customer satisfaction, and how digital marketing transforms foot traffic into brand loyalty. Eager to contribute to growth-focused roles across operations, marketing, or people strategy in the QSR or broader food service industry. Open to collaborations and opportunities that combine operational scale with creative customer engagement.

Country

India

City

Mangaluru

Industry

Marketing & Advertising

Skill

Operations Management, Sales Operations, Food and Beverage Operations, Strategic Planning, Customer Service, Customer Satisfaction, Customer Relationship Management (CRM), Social Media, Influencer Marketing, Content Management, Content Strategy, Content Marketing, Marketing, Business Strategy, Human Resources (HR), Trend Analysis, Communication, Lead Generation, Social Media Marketing, Salesforce.com

Experience

Store Manager QSR Operations

Boba Bhai

2025-4 - Present · 1 yr 6 mos

Mangaluru, Karnataka, India

•Oversee end-to-end store operations including staff management, inventory control, cash handling, and vendor coordination. •Lead and motivate a diverse team to consistently meet sales targets and deliver exceptional customer service. •Implement and uphold standard operating procedures (SOPs) to ensure hygiene, safety, and product quality in compliance with FSSAI and company standards. •Monitor and analyze key performance indicators (KPIs) including footfall, sales performance, customer feedback, and labor cost. •Manage scheduling, recruitment, and training of team members to ensure optimal staffing and performance. •Handle customer complaints and feedback promptly to maintain high satisfaction and repeat business. •Collaborate with marketing and supply chain teams to execute promotional activities and streamline operations. •Contribute to revenue growth through upselling strategies, local marketing efforts, and store-level initiatives.