Abhineet Mitra

•Managed end-to-end cash management operations across West Bengal, ensuring secure and efficient operation services for 70+ logistics and MFI partners •Built and sustained strong key account relationships, consistently achieving 95% SLA adherence, resulting in 15% improvement in service reliability and delivering superior partner satisfaction •Spearheaded large-scale cash pickup operations during major sales events, enabling a record 663 crore transaction in October 2024 - highest ever in West Bengal •Developed strategic business roadmaps and leveraged data driven insights to optimize partner performance to identify growth opportunities and achieve a 15% increase in partner efficiency •Coordinated with 48 ZTMs and 13 ZMs to implement best practices, standardize processes, reducing operational deviations by 20% and enhance turnaround time and efficiency across regional networks

•Led a 10-member team, driving performance, accountability, and collaboration to achieve 98% SLA adherence and a 20% improvement in operational efficiency •Managed 30+ key enterprise accounts as Key Account Manager, ensuring 100% seamless end-to-end service delivery and maintaining 95% client retention rate through proactive engagement and support •Resolved 300+ critical last-mile and social media escalations promptly, sustaining customer score 4.5/5, maintaining high customer satisfaction and brand reputation across digital platforms •Implemented RTO reduction strategies for 6 courier partners achieving 10% RTO reduction rate and performance tracking for courier partners, enhancing efficiency and service quality •Collaborated with co-founders to expand business operations, develop strategic clients, and contribute to a 30% increase in annual revenue

•Ensured the successful delivery of products to end customers and promptly resolving any escalations within the specified time frame, contributing to partner satisfaction and operational efficiency •Handled customer inquiries and complaints promptly, enhancing partner relationships and loyalty •Coordinated with courier partners to optimize product delivery TAT and efficiency, improving service levels and partner performance •Conducted data analysis and evaluation for effective coordination between logistics and in-house operations teams, ensuring smooth operations and enhanced partner collaboration

•Efficiently deployed resources and accurately planned for future needs through proactive management and regular meetings with business representatives, optimizing resource allocation for partners. •Enhanced resource use by ensuring timely deployment through meetings and proactive management, boosting efficiency and partner satisfaction. •Collaborated with Engagement Managers to forecast demand, plan capacity, and address shortfalls through internal mobility. •Prepared weekly dashboards and reports highlighting utilization, bench strength, upcoming roll offs and pipeline requirements for leadership reviews.