Abhinand Ravi

Program Manager @ Capgemini

About

Led the development and management of a government-wide CRM platform, utilizing multiple technologies from requirement analysis through to operations, which positioned the UAE government as one of the most citizen-centric in the region. Directed the CRM transformation program for a customs organization, developing business cases and process models for a large-scale CRM implementation in the Middle East. Extensive international experience in leading and defining complex business and IT transformations, delivering value to both private and public sector clients in Singapore, Netherlands, Denmark, France, Switzerland and the UAE. Abhinand's career encompasses expertise in business analysis, process transformation, program implementation, and operations management across various CRM platforms

Country

City

United Arab Emirates

Industry

Information Technology & Services

Skill

Requirements Analysis, Business Analysis, Business Process, SDLC, Requirements Gathering, Integration, User Acceptance Testing, CRM, Pre-sales, Business Requirements, Process Improvement, Gap Analysis, Business Process Mapping, Functional Specifications, Test Cases, Software Project Management, Business Intelligence, Solution Architecture, Banking, Agile Methodologies