Abhay Bhasme

• Technology Leadership: Oversee enterprise-wide deployment and governance of Microsoft 365, Power Platform, Endpoint Management, Unified Communications, and Enterprise Network Management and Modernization, IT Infrastructure and Cloud Platform management. Gen AI and Copilot Adoption. • Contact Center Platform: Lead the strategic design, deployment, and governance of enterprise-grade contact center platform infrastructure across global operations. My role encompasses the full lifecycle of infrastructure modernization, from architecture planning to vendor engagement, ensuring scalable, secure, and resilient platforms that support omnichannel customer engagement. • IT Operations Management: IT Operations Accountable with a clear vision and strategy focused on delivering high-value services to internal customers. The operating model emphasizes: Customer Experience, Service Availability, Automation & Orchestration, Discovery and Observability, Leading team with guiding principles such as: Customer-centricity, Lean and agile practices, Self-service enablement, Machine-first automation and Compliance and governance. • Security Operations: Lead access management controls, patch and vulnerability compliance (95%+), and cybersecurity uplift programs • Strategic Planning: Define and execute strategy, aligning with departmental goals and enterprise digital transformation roadmaps • Budget Ownership: Manage multi-million-dollar IT budget ( Run, Grow, Transform, CAPEX spending) • Team Leadership: Lead a distributed team across Digital Workplace, Network Engineering, Security domains, including hiring and workforce planning • Stakeholder Engagement: Collaborate with senior leadership, business units, and external vendors to deliver high-impact IT programs.

Leads and oversee a team of EUC Solution & Service Owners in strategizing, planning and delivering EUC services to our end users in Vodafone Group Worldwide; empowering them to leverage and use IT effectively in their daily operations and thereby improving overall operational excellence and productivity. Provides leadership and set technology vision & directions for End User Computing Services and is responsible for continuous improvement of the service by achieving technical, operational and cost efficiencies. The EUC services include Workplace Support Services, Software Distribution Services, Application Packaging, Software Standardization, Client management & OS Deployment, Spider Asset Management Services, Service Request Management, User Computing Services, VIP Executive Support, CSD & GSD Support, Service enablement and Knowledge Management etc.

Technical Lead - End User Computing