Abey Rajan

ENGIE Solutions provides bespoke sustainable energy and services solutions and is the trusted partner for companies, industries and local authorities that are engaged in the carbon-neutral transition. We are on a transformative mission to create value through performance and common good through long-term partnerships with our clients across the region. Established in 2014 as a joint venture between Mannai Corporation and ENGIE SA, ENGIE Solutions operate in Qatar as ENGIE Cofely Mannai bringing decades of experience by delivering the right facility management and energy optimization solutions to our customers right here in the Middle East.

Leading the organisation through their exponential organizational transformation journey, creating new business and operational capabilities enabling Digital Native mindset. Blue Lynx is a Qatari Organisation, successfully incubated through Digital Incubation Center of Ministry of Transport & Communication. Developing multiple business verticals, including Smart City Solutions, Internet of Things, ESCO, SAAS products, Enterprise Automation, Robotics, Managed Services, Cyber Security, Advisory & Audit services etc. Responsibilities • Develop & Execute Business Strategies aligned towards Qatar 2030 Vision • P&L responsibility, Business Growth, Strategy Development & Execution • Develop Business Verticals, especially in Smart City, Internet of Everything, ESCO, Automation & Robotics, Cloud adoption, Information Security, • Champion for Opportunity to Cash Process, starting from Marketing, Business Development, Bid Management, Service Delivery, and Finance. • Champion for Customer LifeCycle Management through exceptional customer experience, contract and HSSE Management •Organisation Transformation, People Development and Effectiveness • Responsible for Organizational Governance, Risk & Audit Committee and HR Plans • Strategic Partnerships with Local & International companies

Leading the Strategy & planning for Vodafone Qatar, by developing technology strategies for Vodafone Qatar. Creating World class Customer Experience in the middle east market for Vodafone Customers by enabling cutting edge technologies. Providing Leadership for Governance & Performance, Business Demand management, Budget Planning (CAPEX & OPEX), Program Management Office (PMO) and Partner Management teams within Vodafone Qatar.

Leading the Operations & Service Management team for Vodafone Qatar spread across 6 different Technology Sub functions namely, Customer Operations, Mobile & Fixed Operations, IT Operations, Quality & Performance and Real Time Service Operations. Responsible for the End to End Service Management of Platforms & Products, including Network (Mobile & Fixed) and IT (Systems, Products & Billing) within the agreed quality levels set by the Local Regulatory & Vodafone Group in order to lead in Qatar market

Responsible for Incident Management Operations for all Cable & Wireless Worldwide Commercial Customers within Enterprise, Partners, Carriers and Global across Products and applications in technology like IP & Data, Voice, Transmission, DSL etc. Responsibilities Operational accountability for the service assurance for all commercial customers Cable & Wireless Worldwide across the world To lead & drive high performance culture in large operational teams managing service experience through People, Performance & Talent management Drive operational enhancements within the function along with Channels & service management verticals to enhance to customer service experience Responsible for Operational Relationship with carrier partners & vendors, across UK, India, Asia, Middle East & Africa

Responsible for the design services for Top 11 enterprise customers of C&W. End-to-end management of design delivery including detailed design releases, scope, time, cost, quality, Human Resources and communications. Leadership of the design consultants team as part of the Enterprise Technical Organisation. Mentor, develop and lead the design consultants to deliver the designs with due deligence and desired quality.

Responsibility is to manage, lead and develop a functional team responsible for delivering all elements of voice and data telecommunications requirements to large corporate customers. Additionally to provide support to the department in the development, capture and implementation of operational processes that encompasses the range of department functionality. To manage ongoing day to day activities within a multi site virtual team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems, customer issues and escalations, to facilitate optimal team performance. Develop, Implement and maintain departmental processes in order to meet the customer’s demands and to improve the quality of service provided.

Fidelity Investments, the world's largest independent financial services company has founded communications businesses operating in approximately 40 cities around the world, including COLT Telecom in Europe. Assignment with KVH Telecom Japan (www.kvh.co.jp), which is 100% Fidelity owned company who has Data center, ISP and ITMS operations in Japan and China. Job responsibilities •Responsible for resolving unknown problems in data, and voice devices/networks •Performs analysis and diagnosis of complex networking problems. •Prepare & Validate Task implementation documents for complex changes •Create Trending & Capacity Management and Root Cause Analysis Reports. •Directly work with Operations Engineers, Device Vendors, Problem & Release Management Engineers on specific issues • Prepare & validate Technical documentation for existing and new services for Operations Delivery and Management •Release management for the Enterprise and Service Provider Network

Bharti Televentures is India’s leading private sector provider of telecommunications services. Bharti is present in the entire spectrum of telecom services viz. Mobile/Cellular, Fixed line, Long Distance, ISP, VSAT and Broadband solutions. Job responsibilities: • Assistant Manager of the Tier 3 NOC of Bharti Televentures, which handles operations in Core and Access Network of ISP, MPLS, MEN and ATM/FR Services. •Team Leader of the Change Management and Network Engineering team for the DATA Network. •Configuration, maintenance and trouble shooting of Core, Backbone and access ISP and MPLS Network and Interaction with International Peering. •Routing analysis, Capacity Planning, SLA management, and Network Documentation practices •Testing and rollouts of Services in the Network, creating product information documentations. •Internal Trainer for MPLS, IP, METRO EHTERNET and ATM/FR Technologies for Bharti Group. •Strategic planning for the DATA Networks of Bharti

iServ India Solutions Ltd, one of the Class A ISP from Escorts group, based at New Delhi, provides IT enabled Services over Internet and over its existing National backbone over frame-relay. iServ India offers VPN, VOIP, IP telephony, bandwidth, messaging, online tracking, Collocation and Managed Services for its corporate customers. Responsibilities include: Implementation and Maintenance of Operations offices for Esconet India in Bangalore, Hyderabad, and Chennai. Supporting the Network operations for the customers in Hyderabad, Bangalore and Chennai, for the services offered, which includes, IT enables services, Internet bandwidth, VPN, VOIP, VPDN. Pre-sales support for sales personnel, in response to customer RFP. Configuring and deploying Cisco equipments (Routers, switches, and Firewalls) at Customer site. Active interaction with Major Service providers, regarding trouble resolution. Implementing Network Management Softwares Network Documentation practices.