Abel Lara

I´m in charge to provide solid answer in-base delivery days, arrival time, and contacting the carrier to verify tracking number and investigate delays. I place Order for customers; depending on what he is looking for, I suggest options and give an estimated price for his order. If Customer have a Hold, payment decline, or error, I verify Billing address and take a payment again, release the Hold and make sure the order is through.

Work to resolve any issues post-fulfillment of the solar project. I will work directly with various distributors and manufacturers in order to resolve equipment issues, should they arise. I will ensure turn times are met and effect change where necessary to drive resolution forward. I will become a solar expert and will work effectively on a team and cross-departmentally to Elevate the solar experience. As a Customer Resolution Specialist, I should be able to demonstrate strong organizational and interpersonal skills and think critically about solving issues.

As an SDR, my responsibilities include prospecting new potential clients through cold calls, emails, and SMS, identifying decision makers (DMs), and offering our carrier services. I aim to make 80 cold calls per day with 1.5 hours of talk time and diligently updating each interaction in HubSpot to maintain accurate CRM records for every prospect.

As an Appointment Coordinator, my responsibilities include prospecting new potential clients through cold calls, identifying if they are interested in selling or Renting the Resort property and offering our services to help rent or sell the property. I made 500 calls and made 6 appointments per day.

In account maintenance, we take 150 inbound calls per day, I manage purchased plans, purchase history, and invoices, with a focus on identifying and preventing scams (1/4 call a week). I handle renewals, points, rewards certificates, and credit card information, as well as manage cancellations. Additionally, I coordinate store appointments and schedule technician visits for home service. My role involves comprehensive oversight of customer accounts, ensuring a seamless experience, and proactively addressing any issues.

Services aimed at maintenance of computer software, maintenance of hardware such as keyboard, speakers, mouse, CPU, screen cables. Verify the good condition of the equipment and its correct functionality. Verify that each computer has the essential programs for its correct use.

As a Copa Airlines Agent, I booked appointments (day and type of ticket available), handled tickets (change tickets, price, refund), resolved problems (flight disruptions, airport change, flight change, complaints), web check-in and queries, periodic flight and baggage information.

Responsible for customer satisfaction by receiving calls, providing technical support, offering Internet, Telephony, Cable Television and home security services. See and comply with the processes of each call, so that each customer feels like they are talking to a person and not a robot.