Abdulsalam Alrashdi

Senior Project Lead @ Omantel

About

A results-driven professional with 15+ years of experience leading project management, process improvement, and performance governance across complex, multi-stakeholder environments. Recognized for improving customer experience, operational efficiency, and execution discipline by translating strategy into measurable outcomes. Strong background in project leadership, continuous improvement, planning, and performance management.

Country

Oman

City

Muscat

Industry

Telecommunications

Skill

Project Management Office (PMO), Overseeing Projects, Project Delivery, ICT Project Management, Contact Center Management, International Sales, Customer Experience, Stakeholder Management, Continuous Improvement, Sales Management, Team Leadership, Team Management, Management, Airlines, Analysis, Process Improvement, Project Planning, Call Centers, Business Analysis, Performance Management

Experience

Senior Project Lead

Omantel

2026-6 - Present · 4 mos

Senior Product Developer - Emerging Products

Omantel

2025-9 - 2026-6 · 10 mos

Senior Services and Performance specialist

2023-6 - 2025-9 · 2 yrs 4 mos

Oman

Experienced Project & Service Management Professional | Customer Experience Leader | Championing Digital Transformation & Continuous Improvement

Project Manager

Sas Center

2021-1 - 2023-5 · 2 yrs 5 mos

Oman

ICT Project Management | Stakeholder Engagement & Strategic Alignment | Supporting Tech Ecosystem Growth & Business Innovation

Senior Project Specialist

Information Technology Authority - Oman

2017-1 - 2021-1 · 4 yrs 1 mo

Oman

ICT Project Management | Stakeholder & Cross-Departmental Engagement | Driving Change Management & Strategic Alignment

Project Specialist

Information Technology Authority - Oman

2014-7 - 2017-1 · 2 yrs 7 mos

Oman

Quality Assurance Lead

Qatar Airways

2010-3 - 2014-7 · 4 yrs 5 mos

• Led customer service initiatives at Qatar Airways, focusing on people development and international sales. • Managed contact center operations to ensure service excellence and customer satisfaction. • Implemented strategies to enhance the overall customer experience and drive sales growth.